The Xfinity Store in Union City provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Experiences at this location vary significantly. Some customers report poor service, describing instances of being skipped over for assistance or encountering the worst phone customer service, leading to stressful situations with collection agencies. However, many reviews highlight positive interactions with the staff, who are described as very professional, friendly, respectful, nice, helpful, knowledgeable, thorough, calm, and cool. Specific employees are noted for providing great service, handling issues in an orderly fashion even when crowded, and taking considerable time to resolve complicated billing situations with care, resulting in happy resolutions. While some experiences are negative, others highly recommend the store due to these successful and supportive customer service interactions that turn difficult circumstances into positive outcomes.
In and out in a few minutes with my complicated moving issue. Jen was super helpful! Much better than talking to an AI chatbot or overseas customer service.
February 2026
Friendly and helpful employees that have great customer service skills.
December 2025
From the time I entered the store , I was flagged by a smiling worker,, I was assisted quick and courteously . Good experience.
