The Xfinity Store in Union City provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, where customers can also make payments or handle equipment. Experiences at this location vary significantly. Some customers report poor service, describing instances of being skipped over for assistance or encountering the worst phone customer service, leading to stressful situations with collection agencies. However, many reviews highlight positive interactions with the staff, who are described as very professional, friendly, respectful, nice, helpful, knowledgeable, thorough, calm, and cool. Specific employees are noted for providing great service, handling issues in an orderly fashion even when crowded, and taking considerable time to resolve complicated billing situations with care, resulting in happy resolutions. While some experiences are negative, others highly recommend the store due to these successful and supportive customer service interactions that turn difficult circumstances into positive outcomes.
8/18/26 Tuesday very good location. Went to drop off old Xfinity modem & it was so quick. I believe employee Ivan was very courteous n helpful.
August 2026
Thanks to Union city Xfinity staffs especially Darrell Medellin
May 2026
Natalia was awesome. Nice and kind and was able to get me in and out in 5 minutes. I was returning old equipment no questions asked. Thank you Natalia for one of the best customer service interactions I have had in years. I will definitely be returning to visit you again!!
