Staples in Upland serves entrepreneurs, small businesses, remote workers, parents, teachers, and students. It is a clean store providing printing, shipping, technology, and other essential products and services. Reviews highlight consistently great and excellent customer service. Multiple staff members, including a manager, are noted as being very nice, friendly, professional, and kind, often helping to solve issues for customers. Employees are described as providing helpful direction and efficiently assisting multiple people. The experience leads customers to recommend the store and plan on returning, citing the staff as a standout exception for their dedication.