Verizon is a leading provider of mobile, 5G home internet, and business solutions. Customers can visit the Upland store or shop online for a convenient experience, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. While some customers have had mixed experiences, the store's staff, such as Sergio, Diego, and Candice, have been praised for their exceptional customer service. Sergio was noted for his empathy and troubleshooting skills, while Diego was described as the "best" in providing smooth and satisfactory service. Candice was also highlighted as the "best employee" for her assistance in activating a ported line. The manager, Christian, also received positive feedback for his ability to accommodate last-minute appointments and provide a pleasant experience with the help of employee Jay. Overall, Verizon strives to offer a wide range of products and services, along with a commitment to delivering exceptional customer care at their Upland location and through their online channels.
Went into this location to get a new phone up and running. Angel was super helpful and great to work with!
August 2025
After calling customer service and going to a different Verizon store I Came in to this location to check on a status on a phone I ordered online. Rick was extremely helpful and patient and resolved the issue. I will continue to do business here.
May 2025
Joe helped me when I knew nothing about my phone. He explained clearly and he was awesome.
