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“It was easy and efficient to get me onto my mom's phone plan to help her save money on her bills, the customer service was easy and very friendly they knew exactly what we were looking for when we wanted to add me to the family plan and even gave my mom a discount for working with the state all in all very good services phone and customer care.”
“First time at the Metro store on Elmira road in Vacaville to set up a new phone. First class service, knowledgeable and polite people, definitely the best Metro store experience.
Great place and people, thanks so much!”
“My experience at the accessory stop they fixed my phone that have a cracked screen I just wanted to said thank you for fixing my samung galaxy a02s you guys are really amazing and thank you for letting me bringing my phone I appreciate it is up and running”
“The crew at this location is great! I was trying to upgrade to a new phone, but in contacting customer service they were not much help in telling me why I couldn't go to a Walmart to upgrade my phone (I work for Walmart).. Although it took 4 visits, my upgrade happened and the staff (from Associates Nunio and Tina to the boss Anthony) were all in with trying to solve my upgrade debacle. Full marks for customer service!”
“The employees are always helpful & you can always find what you are looking for at reasonable prices. You tell them what you need & they will give suggestions. Got a webcam today.”
“I got a free phone and great service. Fernando is an outstanding employee. I got the glass protector and a clear case at a discount. The phone and service is much better than Metro PCS. I am a happy camper with a phone I can really use and its 5g.”
“Shout out to Jackie! She handled an issue I had with my phone as good as anyone could have. I’m not just exaggerating her helpfulness because she’s cute either, that fact is what has prompted me to take the time to write this review, however I am singing her praises because she deserves to be recognized and appreciated for her ability to solve customer service related issues in real time and with ease. It was awesome to have such a positive and more importantly productive customer experience at any time, but especially during this pandemic which has exacerbated and too a certain extent justified terrible employee"s terrible behaviors.....but I digress. The gentleman who consistently works there Mon-Fri (open
“Thomas help us with my husband, who needed new iPhone and iPad (he traded his old ones in). We had a fantastic experience working with him. He was very pleasant and took care of all our needs. He helped get the phone and iPad synced (we could never get the old ones to do that!). Even took the time to help with an app (nothing to do with Verizon) we were struggling with. I will add, when you need to replace a phone or any device, plan on being at the store for some time. It took us 2 hours, which we planned on. It’s not the employees fault, it just takes time to go through all the steps plus get the new devices up and running. Don’t go into the store at the end of the day expecting this to go quick. You’ll be frustrated and disappointed. Cheers.”
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“If I could give this rating zero stars I would! I went in about 2 weeks ago. When I walked in the store no one greeted me or offered to help both ladies were on their phones. The store was FILTHY! It seems like they haven’t cleaned it in months, the display phones had nothing but fingerprints all over them and a bunch of dust on the shelves. When I asked for the store manager, surprisingly I was talking to the store manager herself. However the way she was you would not think this was store manager at all! She was being very standoffish and giving off a rude vibe like she did not want to help me, Anytime I would speak to her she would continue to just be on her phone instead of having direct eye contact with me. …. Never would I expect this experience at a cricket store due to my past experiences at other stores being great. However i’ll never recommend this one!”