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“AT&T in Fairfield Mall is AWESOME! They greeted me AS SOON AS I WALKED IN! The experience was quick and prompt, the staff was energetic and attractive ?! It was clean and refreshing… great job Fairfield AT&T!!!!”
“Paul was a very understanding and patient person with my outrageously eccentric energetic self and he helped me out a lot. I recommend him to get get a promotion and give him a raise as well because he’s very patient with me and he’s dope”
“My name is David Olmscheid, I live in Fairfield, California and I have been a client of Cricket for well over 5 years. Reason being, I use my phone all day long for business and Cricket's unlimited plan can not be surpassed. Best show in town, par none. The greatest part of working with the Cricket Store in Fairfield, California, is customer service, which is the exact reason I ended up and continue to use their service. Cricket continues to hire employees that can walk and talk with you concerning all your phone issues. They will not stop until they have worked out all the kinks with your current phone issues, until they work through and manifest winning resolutions and solutions that allow you to get past your phone problems and get back to living. All the things that make Cricket of Fairfield, California, the "go to," company. Today, I was at Cricket in Fairfield, California and a very sweet and knowledgeable employee named Odalys, walked me through a personal payment issue I was having on my phone, saved me a bunch of money and made my Cricket service even more user friendly with her skills and talents, and most of all her concern with customer care. Bravo for Cricket of Fairfield, California and the wonderful customer service that Odalys provided for me. Hey, today is going to be a great day. Thank you Cricket of Fairfield.. Sincerely,David L. Olmscheid”
“I went in for a promotion on my phone by Alex, who gave me utmost 110% ?Customer Service! He help n educated me on my new Iphone ? Alex is top knotch! Go see him for all your Metro needs!! ✨️”
“Only metro in 2 mile radius of me that picked up the phone and answered my questions. I don’t remember the name of the gentleman who helped me, but at least he opened the door for business.”
“Armando and his stuff are very friendly and helpful. They have great teamwork and positive atmosphere. When its busy they get you checked in and take you in order. You do not have to worry about being skipped. I told Armando about my car not connecting to my new iPhone. This was also an issue with my previous iPhone at different company. Armando took the extra initiative to connect my iPhone to my car which I was so grateful. He showed me which settings to change if it happened again. Armando and his team work together to help assist everyone’s t- mobile needs.”
“Mohammed helped me out a LOT yesterday. I needed a new phone but didn't want to spend too much. He came through for me big time. I'm very happy with the outcome. Nice music, too! ;)”
“An employee named Pablo was extremely helpful guiding my choice in which plan matches my needs without over paying and let me know exactly how much data I really needed. I highly recommend this place and will come back again soon.”
“I came to the store and it was suberkeleen the worker was super friendly and they hook me up with a brand new Galaxy a 14 for 102 $100 with accessories nobody can beat a deal especially thanks to GIO.”
“I would like to recognize Clarisa at the Verizon Wireless store in Fairfield for outstanding customer service.
I initially came in for what should have been a simple task: turning in my trade-in phone. Clarisa greeted me immediately upon arrival, checked me in, and reassured me that the process would be easy and that someone would assist me shortly.
Unfortunately, the interaction that followed took much longer than expected and became unnecessarily complicated. After spending about 45 minutes trying to clearly explain that I was only there to turn in my trade-in — not to add a new line — the issue still wasn’t resolved.
At that point, Clarisa noticed the situation, stepped in, gathered my information, obtained the proper authorization, and completed my trade-in in under three minutes.
There are two types of employees: those who focus solely on sales, and those who understand that great sales start with great customer service. Clarisa exemplifies the latter. She listened, acknowledged the issue, followed through, and executed exactly what was needed — efficiently and professionally.
Thanks to Clarisa, I left the store completely satisfied. Management should be proud to have her on their team. She is an absolute asset to the store and to the Verizon brand.
Thank you, Clarisa.”
“Just left T-Mobile had a situation wasn't able to do. I went to T-Mobile and guess what? They took care of me like always 23 years. I wouldn't leave them for nothing in the world. No need to leave because you don't have to fix it, so keep up the good work T-Mobile. You're doing okay, you can't please everybody?”
“This store WOOOW me !! In a good way ! The staff was friendly but Imara really stands out !! She answered all my questions, she was very knowledgeable and detailed oriented! she took the time to take care of all my issues & she was still greeting people as they were walking in! Best costumer service ! This just became my #1 to go store!! T-mobile you got a rockstar in your hands !!”
“Jessica was and is amazing! Sweet understanding and knowledgeable! She was the most helpful out of all the metro stores in fairfield. Great customer service! 1000% recommend this metro!”
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“Kelsey was amazing very helpful in every way. She was such a hard worker one person team. She was busy the day I came in, she made time for me and my family. Thank you so much you need more people like her there.”