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8AM - 5PM
16150 Sherman Way, Van Nuys
Banks
“Having been a customer for at least 4 decades with LAPFCU in Van Nuys CA, I have yet to take the time to thank their exceptional employees; this particular recognition is for Eileen. Eileen has been supporting us for a considerable amount of time; every encounter has been a 5-Star experience. She is always knowledgeable, personal, and professional. Thank you so much, Eileen.”
“This Chase location has some of the nicest employees working here. I've had some situations where I needed to go inside, like today, and the employees are always so attentive and helpful.”
“Delbert was amazing to be helped by! I came in with a lot to handle and He was patient and kind! And not only to me as a customer but to his co workers as well. There was an obnoxious customer that day and he alleviated the situation and was there for his co worker like a leader should be And all with grace and a smile on his face! That truly made me smile and I had no choice to but leave a review! Excellent customer service!”
“A few weeks ago I had my debit card snatched right out of my hand at BofA Porter Ranch CA. My card was cancelled right away to avoid theft. Since then, I’ve been attempting to get a new card and a PIN number. So I dealt with numerous reps over the phone, one gave me incorrect info, the next one sent me the wrong type of card, then I received the right card, but no PIN number. So after almost giving up on B of A, I decided to try one more thing and I went to this B of A branch. I’m so happy I did, we were greeted by a very pleasant young lady who then set up an appointment for me to see an authorized bank employee that could assist me with my issue. That’s when we met SUPERSTAR Mercedes C. Not only was Mercedes extremely friendly and knowledgeable, she took plenty of time to advise me on my account, she made some recommendations and best of all, she got my PIN number and debit card issue resolved. We appreciate great service and that’s what we got from Mercedes and the other B of A team members. Thank you great job!”
“Bank of America6551 Van Nuys Blvd. Pros:- Cashiers, Financial Runner-Guy, and Account Managers are all accommodating, upbeat, professional, and helpful.- 6551 Van Nuys Blvd. is conveniently located in VN - with easy access to quite a few businesses (mini USPS, So Cal Gas/Dept of W&P, Courthouses, Government Buildings, 7-11, El Pollo Loco, Yoshinoya, that Smoothie place, etc.).- They have reopened post-Covid (since August 2022).- Hand Sanitizer dispensers in multiple places w/easy access.- New pouf/ottomans beside teller windows.- Building is spacious and groovey, late 1960's-style.Cons:- No A.C. and that building has zero airflow. It's stifling. We've had cool temps lately 50°'s + 60°'s, but it's hot in there. When it's 105° in Van Nuys, it's sweltering. The very least they could do would be to add a couple of fans so customers don't pass out while in line.- No music. No sound at all. Just a hot, silent huge room.- 1 teller when they opened at 10am today (pretty common, in my experience). The other 2 or 3 tellers are around but doing something else? Wouldn't it make more sense to have a couple/few tellers at busy times? Approximately 20+ customers in line, waiting for a teller. - Shorter hours M-F 10 - 4 and closed on Saturdays.Summary:Overall I like this BofA. It's one of the businesses that is still here in Van Nuys (I was worried there for a while when they closed for so long) but they're back! They just need to make a few improvements, that's all.”
“Naz did a great job helping me out with my business credit card and account. I had to ask someone for assistance after 10 minutes of waiting but other than that great job”
“Went in to open a joint bank account had to set up an appointment about 1 week in advance as these times are busy. Came in and we were greeted by Erik, the gentleman that we had our appointment with. He was very attentive, friendly, and most of all helpful. He answered all of our questions and streamlined the process for opening the account and explaining each step as needed. I’m glad to have Chase in my corner for all of my banking needs.”
“(Translated by Google) In this place you can send money to Guatemala and to many parts of the world... I have always found parking and the people who attend have been very kind... good decoration... fast...????(Original)En este lugar se puede envie dinero a Guatemala y a muchas partes del mundo...siempre he encontrado parqueo y las personas que atienden han sido muy amables...buena decoracion...rapido...????”
10AM - 5PM
6750 Van Nuys Blvd, Van Nuys
Banks
“Great service! Citibank always helped me to resolve any issues, I've been customer for 18 years and not looking to change anything. I highly recommend this location! Thank you for everything.”
“My experience with Chase Bank has always a very good one! I've found the staff to excellent in being able to explain the details, and will help set and reach financial goals. Van Nuys, Jose S. is excellent! Great job Chase!”
“Very professional and very pleasant. Every time I come each week, I have no complaint. Everyone, especially the bank tellers, is super friendly and accommodating, even the security guard.”
“My experience with Chase Bank has always a very good one! I've found the staff to excellent in being able to explain the details, and will help set and reach financial goals. Van Nuys, Jose S. is excellent! Great job Chase!”
“Laura Sanchez was of amazing help, especially after waiting for an hour and a half at another branch. I was able to walk in there without an appointment and she made herself available , she was welcoming, professional, and just an utterly beautiful personality that decided to assist me and finish what I had to do in less than five minutes when the other branch took more than an hour making me wait and at the end of the day, didn’t even help me.”
10AM - 5PM
6750 Van Nuys Blvd, Van Nuys
Banks
“I read the reviews lately about the slow service and lines. I have to say, not the case on my visit- inside was a bit 1980's but great service! I am actually a Chase Client but have a credit card with Citi (Costco). I was helped immediately and the young man at the teller line was not able to take my cash (i forgot they sent me a notice a few months back that I cannot pay with cash at a branch anymore). The manager was helping someone at the atm and the teller took me to atm to try to help me make the payment. I didn't remember my PIN so I could not., and he introduced me to the manager (Jose I think) who recommended a few options for me. In the end- they were eager to help.... Not the same at my bank- Chase--- thinking i'll be switching to Citi. My wife was upset though-they asked her 3 times in the lobby if she needed help with anything... Um honey- they are being polite and helpful! I own a carpet cleaning business- we know customer service!”
“Arrive at this wells fargo after I left the one that's on Van nuys wrote a review on that one was sitting in the lobby and meet banker louis de león he was very professional and was able to help me and was really pleasant took helped me with everything I needed I had even forgot a document I needed and was nice enough to give me time to go home and get it and come back. I highly recommend working with him.”
Open 24 hours
6348 Sepulveda Blvd, Van Nuys
Banks
“I originally needed to upgrade my regular checking account to preferred checking but customer service over the phone couldn't get it done. They had this odd reason that I'm not able to upgrade at the time. So I went to this branch to complete a transaction and spoke to a banker about it. The gentleman is Jose and he gladly assisted me to upgrade accounts. He was friendly, fast, and efficient. I recommend going to this branch for such assistance.”
“Very professional and courteous. I became a customer at this location and was very impressed with the staff. I still come here and will continue to for quite some time.”
“I'm Wells Fargo customer for more than 15 years. Recently Wells Fargo corporation was sued because I remember between the year 12 and 17 $50.00 desssapeared from my account but I was super I never claim it. The problem is not corporation company employees are the one who still the $. I love Wells Fargo the customer service they atm drive thru very nice.”
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“I don't write too many reviews, only when I feel like things should truly be recognized.
I want to take a moment to recognize Alyssa Joske for her exceptional service and professionalism. Every interaction with her has been nothing short of outstanding. She consistently demonstrates all the qualities of a truly great employee — she's knowledgeable, efficient, patient, and always willing to go the extra mile to help.
The bank is lucky to have someone like Alyssa on their team. She is a true asset and a shining example of what excellent customer service looks like.”