The Verizon store in Visalia receives positive reviews for its friendly and efficient customer service. Customers appreciate how quickly problems are solved, often in less than 30 minutes, and highlight the welcoming atmosphere created by staff members like Samantha, Carlos, and Michael. These employees are recognized for their knowledge, patience, and willingness to go the extra mile to assist customers, including calling technical teams to ensure the best service. Many customers mention their satisfaction with the store’s service, noting that their experience consistently exceeds expectations. Some have switched from other providers, like AT&T, after experiencing poor service and higher costs elsewhere, and express happiness to return to Verizon. The store offers various options for convenience, including online ordering with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Customers are encouraged to visit the store for mobile devices, 5G home internet, or business needs. Overall, the Verizon store in Visalia is praised for its knowledgeable staff, quick service, and commitment to customer satisfaction, making it a reliable choice for mobile and internet services.
Very impressed with customer service at this Verizon. I was in and out in less than 30 minutes with my problem solved. I would recommend Verizon customers come here and NOT to a Verizon franchise store because you will be disappointed.
November 2023
Understanding service, not enough seating. A 60 year old handicapped sitting on the floor for 30-40 minutes.
September 2023
been using verizon for a long while and went in for an upgrade, samanthas customer service is spectacular as well as everyone else being very welcoming.
