“So... I've been to just about every Ross in San Diego County... Certainly one of the Wifeys and kids favorite places... One tends to expect to receive mediocre or even fare Customer service in exchange for being able to pay 50% or more Off retail price... So, I was kinda thrown a curve ball when when The Fitting room attendant lady greeted us with a smile and complimented to my wife how pretty she was and that she thought she'd look great in the outfit she was going to try on. When my wife came out to show us, I put in my smile and told my wife she looked great... I know better than not to being her husband. The employee Sonya took a look and said something along the lines of maybe a different top would go better and that she knew the perfect one... She came back with a top that my wife would usually probably not wear. However, Sonya gave her the confidence to try it and at our last house party get together. She received countless comments on how beautiful she looked... Needless to say, that Vista Ross is now our one and only Ross now... Sonya is now my wifes new unofficial Outfit consultant and has also now become a new friend! From what I can see, this is how she tries to treat all of her customers... And I am a happier man because of all this! Thank you Sonya!!!”
“I called and was able to get in pretty quickly when other places had a wait. Yessi is really good. I have sensitive skin, so rarely get waxed, but her wax smells good, and she only pulled once! It didn't hurt or get red or anything. I asked her to shape my eyebrows, and she explained what would work for me. This place is clean and nice to get away and relax. Thanks for helping me look way better than when I walked in!”
“Just completed my 3rd visit to this Vista location and the customer service has been outstanding! During this last visit I took notice of store manager, Luke Elmore, assisting a customer who had just had a hip replacement. This customer needed a specific type of shoe to facilitate walking again and Luke took the time to gather several pairs of shoes from around the large store to help the customer with his special needs. It was extremely refreshing to witness the professional service along with genuine kindness provided by Mr. Elmore. Leadership starts at the top and he has set the example, managed his store well, and trained his staff to a high level of customer service and care.”
“Yes ON is part of a big corp but I still shop them because they have cute, quality clothing at good prices (esp great in the clearance!) and their customer service when needing to return something is unparalleled!! 1st time in this location but as always, a great experience. Store was well stocked and clean, and service was friendly and fast=)”
“I did photos for their store, and Mrs. Spencer is a wonderful small business owner. I would definitely recommend her shop for beautiful fashion at affordable prices. Their shop is a specificly curated aesthetic of clothing that balances new and traditional fashion trends. Therefore, not everything given to the shop to sell can be accepted. I think that should be kept in mind. Overall, a wholesome and sustainable way to fashionably shop!”
“I had an amazing shopping experience here! The store carries a great variety of trendy and comfortable clothing, along with stylish accessories and quality footwear. The selection is well-curated, with options for men, women, and kids, making it a one-stop shop for the whole family. The customer service was excellent—friendly, knowledgeable, and always ready to help. The products are high quality and priced fairly. I’ll definitely be coming back for more. Highly recommend to anyone looking for fashionable and durable apparel!”
“Love this jem in Downtown Vista
She always has new items from Shoes, hats. Accessories to clothes and more. She supports her community it events, buys items and gives cash or credit ! Thanks and can’t wait to return and shop again”
“Susana is amazing. I had not one but two wedding dresses altered here and she did an amazing job. I’ve been coming to her for about Eight years now she is super understanding very nice and even had my wedding dresses done in about two weeks. I will definitely be posting more pictures after the wedding, but I am 4’11 And for one of the dresses I needed a lot cut off the length and straps shorted. She left it perfect. The other wedding dress I needed her to cut a lot of the corset so the corset could fit me more open and she also did an amazing job and did exactly what I asked. If you are a bride to be or a quinceañera I definitely recommend Susana for all of your alterations.”
“We came here on a short notice till the birthday and found the dress, needed a different size and it was ordered and came 2 weeks later. The lady was extremely kind and helpful with trying on the dresses, I tried on 4 dresses and she was extremely patient and the prices for the 15 dresses are pretty affordable compared to other stores. Excellent service and very kind lady!!”
“I love this brand I have been ordering for the past 3 years. This company goes above and beyond in person and when ordering online. Great customer service too. Thank you Freedom Rave wear for caring about your customers and treating your employees good which then leads them to treating the customer great :)”