Allen Edmonds is a business offering classic, handcrafted men's shoes and accessories. The shoes are made in America through a traditional manufacturing process, noted for their quality leather and timeless, stylish looks. The company provides a wide range of sizes and widths, as well as custom models. Their products are built to be refurbished, with services available to replace parts of the shoe. Customer experiences at the stores are frequently excellent. Staff are described as super knowledgeable, friendly, and expert, with many having decades of experience as master-fitters. They provide helpful, comfortable, and knowledgeable customer service, assisting with finding the right fit—including identifying needs for wider widths or orthotics—and with style selection for special occasions. Customers report great all-around experiences, feeling well taken care of, and note they will be returning. The product assortment includes not only shoes but also luggage bags, belts, and clothes, all maintaining a modern yet classic aesthetic. The pricing is considered high by some, but the quality and service are consistently praised.
Needed to exchange an online order that didn’t fit quite right. The store manager, Jon, took care of me and ensured I was comfortable in the right shoe. Learned that a wider shoe was more comfortable for me. 10/10 customer experience.
August 2024
Stacey Banks helped me choose perfect shoes to match my suit for my wedding. Not only did she help speed delivery up, but also she immediately identified my orthotic needs and wide feet just from one glance at my walking shoes. 10/10, well worth the trip to work with Stacey in person!
July 2024
Took my son into get his first pair of proper dress shoes. Was helped out by a gentlemen named Caleb Anderson. It has been so long since I have gotten good/knowledgeable/experienced customer service post-Covid that I had almost forgot what it was like and what a pleasant experience it can be. All around great experience.
