{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
8:30AM - 4:30PM
325 N Wiget Ln #130, Walnut Creek
Banks
“Each time i get an emergency case needing an urgent assistance, Kaiperm does not fail to meet my needs and expectations. Instead, they exceed all of that. I have not had any bad experience with Kaiperm. Their service is by far the best!”
“I am the business owner of a 30 employee insurance brokerage. During the 2020 Coronavirus crisis, I was banking with one of the "Big Banks." I applied for a PPP loan on the first day that the SBA would except applications. I uploaded all of my documents immediately. I was given a confirmation email by the "Big Bank", but no other means of communication. After 14 days of attempting to contact the "Big Bank" in various ways with no response, I received an email stating they had reviewed my application. The email also stated that when the SBA replenished their PPP funds for a second round of funding, the "Big Bank" would submit my application. I couldn't believe that no work had been done. I later heard most "Big Banks" focused on their larger customers relationships first, not the small businesses that the PPP program was designed for. The experience was frustrating and I decided to look elsewhere. I contacted Chris Barr at California Bank and Commerce's Sacramento office. He told me he and his team would do everything they could to help support my business and get me submitted to the SBA in a timely manner. I sent them all of my information, they submitted to the SBA, and kept me well-informed throughout the entire process. Within three days of this process, I received my loan documents and was fully funded. The process was incredibly efficient and the experience went well beyond my expectations. Without the support of California Bank and Commerce, my business would be facing severe hardship. I am moving my entire banking relationship to California Bank and Commerce and look forward to building a long-term partnership with them.”
“Always clean whenever I come. Very nice iced latte, strong espresso taste and creamy milk. The seaaonal horchata drink a while back was really Good. Staff are always nice and friendly. Upstairs area is quiet and has restrooms and study area.”
“i had a payment set for the 14th of july with a customer service rep to be taken out of my account.i called mechanics bank the day before and told the customer service rep i was not going to be able to make the payment until the following friday , The rep set me up with different arrangements and set it ** in her computer to be paid on the 22nd and when i woke up this morning even though i called the day before they still ran my payment through my bank . This is the problem with having different people taking care of multiple accounts . No one at this company does what they say but its always being told that this conversation is being recorded . Thats a joke they dont listen . I had the pleasures of speaking with 2 managers that also couldnt answer my questions why? do you guys listen to your clients . Well in my opinion this bank ***** and there reps dont listen . and their managers on duty dont either . pretty funny how they can take your money on second and now i have to call my bank dispute the charge and play the waiting game .They give excuses why they cant refund your money . Well alls i got to say to future buyers is Find a different bank to finance your loan with this bank lies and dont help you when they s**** up”
“I had the wrong location I apologize. This location is awesome. Always nice and great service. I go here instead of the other one. They've done great during COVID even! Can't beat it!”
“PCBB has been an excellent partner with the Bank of Santa Clarita. The folks at PCBB are professional, knowledgeable and easily accessible. Not only does PCBB provide sound banking solutions to help the Bank's clients, it also provides cogent formal and informal consultative services which have proved valuable over the many years of relationship.”
9AM - 5PM
742 Bancroft Rd, Walnut Creek
Banks
“You have a wonderful employee at the Walnut Creek branch. Angela has been a great help to me in dealing with my partner's estate. His son was the beneficiary of one of his Provident accounts and Angela helped me navigate necessary details to ensure the transition went smoothly. She was able to tell me how to handle the transition when I was still in shock from his passing. Her calm, cool manner helped me with the situation. I so appreciate you having such a delightful, knowledgeable employee. She is a jewel!”
“Mayra Medina is friendly, competent, and fast. I would recommend any of my family and friends to Patelco because of the professional service Mayra provided during my first visit.”
“I'm looking at these old reviews and wondering what is up with people! This is a good bank. All banks are short on tellers these days but I've never had to wait very long. And if you park in their lot and go "shopping," what do you expect? Of course you're going to get ticketed. The parking lot is for bank customers and I like that convenience. I've been banking here for years and have never had any issues.”
“I've had nothing but great service with this branch. My account was hacked - not due their fault - and they were able to get me hooked up with a new account that same day. Everything went very smoothly. My ONLY issue is their hours. Anytime I want to go into the office, I have to take an hour from work. I wish they would have at least one day a week where they were open until 5 pm. Maybe adjust their hours to be from 10 am - 5 pm. That would be very helpful.”
“Every time I visit this particular branch, I always have good experience, staff is very friendly and very helpful. When you walk through the door you will be greeted by staff, and will answer any questions you might have. If there is something negative I can say , it would be lack of parking at times, if you’re visiting during the busy hrs, also at times it can be very busy and I feel like they need more tellers.”
“They have patient and helpful bank tellers. They take their time to explain things and suggest better ways especially with the older population that they cater to. They are friendly and they show that they care. They do their best to give the utmost customer service. It’s not crowded and plenty of parking spaces. It’s also conveniently connected to USPS and the shopping center has CVS, Starbucks, Safeway, John Muir, hair & nail salons, gas station, other banks, and plenty of restaurants. Rushan KP is the man. Please give this guy a raise or promotion. He goes above and beyond for his customers’ satisfaction.”
9AM - 5PM
1390 S Main St, Walnut Creek
Banks
“Thank you to both Sal Samandar (Assistant VP) and Steve Fullen (VP / Branch Manager) for their outstanding client service. As a first-time customer of Chase, they have given the impression of smooth and seamless banking with Chase. Special thanks to Sal for helping me get started with my account. Not only was he very detailed and informative, he was also very helpful and considerate; walking me through every step of the way. Their service has made me feel confident in banking with Chase. I look forward to doing more business with them. Thank you!”
“I really need to thank Dennis. He helped me with an account when I had difficulty with the online process. He went up and beyond and managed to squeeze me in without an appointment and helped figure out what the issue was with the signup process.”
“personally this branch has been incredibly helpful, the staff are really kind and awesome every single time I come in - they are always able to assist me with my banking needs and I never have to wait long/ it's always an easy process. not sure why they have so many one star reviews they have been super great for me. id recommended if you prefer a smaller bank”
“Thank you Mahnaz for helping me track down a missing cashiers check a few weeks back! She was a huge help compared to the other chase branch I went to who said there wasn’t anything I could do. Great customer service skills and made me feel comfortable while assisting me.”
9AM - 5PM
1277 Treat Blvd Suite 120, Walnut Creek
Banks
“I've been doing my business banking here for 3 years now and the service is top notch. I am greeted by name when I walk in and they really show they care about my business. Highly recommended.”
“This bank cater's to wealthy individuals and is very accommodating to our families needs. We love the personal attention. We still have a BofA account and I went in there the other day and folks, the difference is apples and oranges.”
“Great experience! From personal banking to business banking, First Citizens has gone above and beyond to service my needs. The people are wonderful and go out of their way to provide outstanding customer service. Thanks First Citizens and the rock star team at the Walnut Creek branch!”
10AM - 5PM
1660 Olympic Blvd, Walnut Creek
Banks
“After reading the reviews I didn't know what to expect but I had a whole different experience with Citibank in Walnut Creek. I was greeted as soon as I walked in and was helped by John Latifi who was more than gracious in trying to figure out my problem. I had a fraud charge on my credit card and John was able to troubleshoot it quickly. I had spent weeks on the phone with the customer service number on the back of my cars to no avail. I made a good decision to walk in and let the pros handle it. Thanks John”
“Today, my daughter and I had a walk-in at this Walnut Creek branch. We were greeted by a willing lady at the reception desk. While walking us through a couple of paperwork thingies to take care of, her assistance simply wowed us. At banks, opening an account would take a long, convoluted process, but it was quickly and easily done. Same thing for the other one, more complicated, since it related to a living trust. On our way back home in the car, we kept talking about how efficient and effective her help was. She was impressively knowledgeable and professional. Even more impressive was her demeanor - cheerful, delightful, and uplifting. She also gave us a few tips, which helped us make an informed decision. Wow. We had no idea how come this branch got a low rating. When we had seen the lackluster ratings, it lowered our expectations when we stepped in, but we were in for a pleasant surprise. 5-star, hands down, to us!”
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”