Verizon offers a range of services, including mobile plans, 5G home internet, and business solutions. Customers can easily visit their store in Walnut Creek or shop online, where they can schedule in-store appointments or place orders for convenient pick-up options. The store is located in a nice area near restaurants and bike trails, making it a pleasant visit. Many customers appreciate the friendly and helpful new staff, highlighting the good customer service provided. However, there are mixed experiences, as some reviews indicate issues with returning equipment and unhelpful staff at times. Despite this, quick resolutions to problems, like SIM card errors, have been reported. The store features a kiosk for bill payments, allowing customers to manage their accounts efficiently. Some customers note the exceptional service from knowledgeable employees, which enhances their experience. Overall, while there are some areas for improvement, Verizon is recognized for its assertive service and commitment to customer satisfaction.
Walnut Creek store has the best managers. They are mainly only trained on sales of phones and plans, but they were SO patient! Over 2 days it took a total of 3 hours of them on with tech support to figure out the problem, but they persistently pushed through for us til they got it fixed.
September 2025
Got it done, took around 2 hours to get new phone set up.
June 2025
Everyone was very friendly. The parking lot sucked though but it is not the fault of Verizon.
