Verizon offers a range of services, including mobile plans, 5G home internet, and business solutions. Customers can easily visit their store in Walnut Creek or shop online, where they can schedule in-store appointments or place orders for convenient pick-up options. The store is located in a nice area near restaurants and bike trails, making it a pleasant visit. Many customers appreciate the friendly and helpful new staff, highlighting the good customer service provided. However, there are mixed experiences, as some reviews indicate issues with returning equipment and unhelpful staff at times. Despite this, quick resolutions to problems, like SIM card errors, have been reported. The store features a kiosk for bill payments, allowing customers to manage their accounts efficiently. Some customers note the exceptional service from knowledgeable employees, which enhances their experience. Overall, while there are some areas for improvement, Verizon is recognized for its assertive service and commitment to customer satisfaction.
Absolutely awesome service!!!! Just saved one of our team from a situation that would have been awful right before a flight across the country. Thank you all soooooo much for your help!!! Best wishes and have an amazing 4th of July!
January 2024
Verizon is great at getting you in the door and always assertive about everything! New staff are friendly and helpful! Good customer service and nice area location near restaurants and shopping! Bike trails are close by and green parks!
January 2024
Great customer service when I went in to inquire about my son SIM card error message. They were able to resolve issue quickly.
