The Best Western Shadow Inn offers a decent hotel for the price with clean rooms and a convenient, safe location. Guests report friendly and thoughtful staff who provide excellent customer service, such as keeping pool floaties for kids and offering kind assistance. The hotel provides a nice hot basic breakfast with great homemade biscuits. Rooms are described as great big and can include a sofa bed and recliner, with comfortable beds and quiet AC. The property is in the process of updating, though some rooms still have older carpeting and can feel a bit outdated. A common complaint is poor soundproofing, with noise from the busy street and other rooms being noticeable. While many find it clean and well-maintained, some rooms have experienced issues like stains. Overall, it is seen as a good value with standout service.
