Metro by T-Mobile is a wireless service provider that has received mixed reviews from its customers. While some customers have had positive experiences, with one customer praising the "excellent service" and another expressing gratitude for the helpful employee Jolene, others have faced frustrating situations. One customer had a lengthy wait at the store, with only one employee on duty serving a steady stream of customers. However, the employee, Gerardo, was able to maintain his composure and ensure that every customer left satisfied. Gerardo also assisted the customer in transferring information from their old phone to a new one. Another customer had a less positive experience when purchasing a new phone. The customer was in the process of porting their phone number to a new Samsung Galaxy S model when Gerardo sold the phone to another customer, claiming he "couldn't hold it." The customer was upset by this and requested to speak with the store manager, but their calls were not returned. Despite these mixed experiences, the Metro by T-Mobile store is generally described as clean and friendly, with helpful staff members like Jolene who were able to resolve customer issues efficiently.
Professional in dealing and the staff are friendly and willing to help. Thank you Luis
June 2025
Gerardo was super helpful and patient and now I am super happy with my new phone and the service!
December 2024
Metro has got to be the most unfair phone chain on the planet they are never for the costumer always about themselves and always make it seem like the customer is just not important at all and I mean at all.
