FirstBank's Ward Rd branch is highly praised for its friendly and efficient service, with a focus on helping customers. The staff, especially a team member named Kelsey, is known for greeting everyone warmly and multitasking to meet customer needs quickly. Customers appreciate the welcoming environment and the attentive staff, which makes their experiences positive, whether opening accounts or handling banking tasks. The branch has a reputation for excellent service, with some customers noting that not all branches offer the same level of care. Overall, FirstBank is seen as a great bank with a dedicated team that prioritizes customer satisfaction.
This branch definitely has the A-team! We've banked with FirstBank for over 30 years and, while not all branches offer the same stellar service, the Ward Rd branch always provides a welcoming environment and their focus is on what they can do, not what they can't do. Amazing group of people!
November 2023
Josh is amazing, really helped me understand HELOCS. Also, thank you for allowing me to put my foot in my mouth.
October 2023
Yep. That's a bank. I'd give 5 stars, but I think they should work a little harder for that 5th one.
