Chase Bank receives positive reviews for its friendly and helpful staff. Customers appreciate the quick and efficient service, whether depositing checks or opening accounts. The staff, including managers and representatives, are often described as knowledgeable, kind, and respectful. Many mention that they received good assistance, with some noting the branch environment as welcoming and attentive. Overall, customers feel satisfied with the service, highlighting the excellent treatment and support they received during their visits.
Very friendly staff. The representative we had today Vivian was very helpful and was knowledgeable enough to answer and guide us through every step very patiently.
June 2026
Constantly understaffed, they NEVER answer the phone and the drive thru is closed 50% of the time. This is hands down the most poorly ran branch I have ever done business with.
February 2026
Waiting in line at the drive-thru. Had a guy yell at me and wave a gun told me to pull on out.... LOL it is Colfax. This time it seems they can't find the account number....lol.
