Cricket Wireless Authorized Retailer has received mixed reviews regarding its customer service. Many customers praise the helpfulness and friendliness of staff members like Perlar, who provided excellent service while assisting with phone purchases. She was especially attentive to a customer shopping for a phone for their special needs son, allowing him to interact with the products and ensuring a positive experience. In contrast, some customers have reported negative experiences with other staff members, describing them as dismissive and unhelpful. One customer noted feeling ignored when attempting to buy a phone, while another mentioned a rude encounter at a different location that almost led to them switching carriers. However, Austin was recognized for his attentive service, successfully resolving issues and restoring faith in the store after a prior bad experience. Overall, while Cricket Wireless Authorized Retailer has staff members who provide exceptional service, inconsistency in customer interactions has been noted, highlighting the importance of attentive and friendly service in retail.
The young lady in the store was great. Her mom and brother stopped in to bring her lunch. The entire family was so nice and we talked like we had known each other for years. Excellent experience!
September 2023
Knock knock . Anyone HOME???????? Called Store on my cricket phone. Noooo answer .Foooorever! And likeFoooooorever. Called like soooo many many times . Does cricket just pay people to show up and get their gold star . Losing business allllllll day loooong.
May 2023
Really rude employee ( Christina), I just wanted to change my cricket plan. And asked about the plans, she even didn’t told me what plans they have. So rude.
