KeyBank is a Cleveland-based financial services company known for its commitment to customer service. With assets of approximately $93.8 billion, it offers a range of products including retail and commercial banking, investment management, and consumer finance. Customers express satisfaction with the helpfulness and professionalism of the staff at various branches. Notable employees like Amy, Sonny, and Elijah have been highlighted for their proactive approach and willingness to assist with customer concerns. Many reviews mention the efficient and friendly service provided by the team, making it a preferred choice for banking needs. The branch has been praised for going above and beyond to resolve issues, ensuring a positive experience for clients. With a network of over 1,200 ATMs, telephone banking, and online services, KeyBank delivers 24/7 access to financial products and support, making it a reliable option for both individuals and businesses. Overall, customers are pleased with their experiences and recommend this location for its excellent service and dedicated staff.
I drive miles out of my way to bank here, the staff is busy but always professional and courteous; they call me by name and have not made a single mistake in 15 years. They helped me when I needed it and they earned my trust.
November 2024
This branch has always been great towards me. Even though it’s a bit out of my way, it’s worth it. Better than going to the one on Peoria and 6th.
August 2024
Sonny the branch manager was HUGE help to us .. Spoke to a total of three branch managers over an issue with my account and in the 10 minutes we spoke over the phone she was the most helpful. Thank you for being a women for others Sonny and helping my family and I!
