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“My boyfriend and I needed a unit today and Cathy was so helpful she took the time to figure out just what size we need and then showed us as well. I would definitely recommend this location!”
“For Addison property manager. Actually for the first time someone took time, long time, but figured out what is going on with my nonsense account and fees and put it straight. Highly recommend. Also thank you for staying calm, nice and polite, besides also being knowledgeable. That's the way we supposedly are people who work in the customer service field, but many are not doing that.”
“Gary was very helpful and even let me barrow a dolly to help me move. I definitely recommend this storage facility to everyone! It’s safe and has easy access. And awesome customer service! Thank you Gary!”
“Cassandra & Michael were sooo Awesome and helpful. We now have 2 new additions to our family. We will also be sending more Customers your way. Thanks, Marie & Lee”
“I recently had the pleasure of working with Shawn and Kelly at SmartStop Self Storage, and I can't recommend their support service highly enough! They were incredibly helpful, friendly, and knowledgeable, making my storage experience seamless and stress-free. From answering all my questions to providing excellent advice on unit sizes, they went above and beyond to ensure I felt confident in my decision. Their professionalism and genuine care for their customers truly set them apart. If you're looking for storage solutions, definitely reach out to Shawn and Kelly at SmartStop – you won’t be disappointed!”
“Mark, Manager at this location was very friendly and helpful during our move from one location to this one on June 25, 2025. He made everything go very smooth with no problems. He has a great personality and he is a great asset to your company. We appreciate everything he did for us. GREAT JOB!”
“I was looking online for storage spaces by home for low rates. I called the customer service number and spoke to Richard who was really helpful and answered all my questions. I reserved my unit and not too long after, Brittney, the manager called and we got payment completed and she offered additional information. She’s very friendly and helpful. When I got to location she showed me around and how to open and close the doors. The facility is very clean. They have a lot of moving supplies as well! No complaints!”
“Jennifer at this location is absolutely wonderful. She is kind and patient and very knowledgeable about my needs for my storage. The facility is clean and run exceptionally well. Thank you kindly.”
“Manager Caleb and Rebecca were completely understanding and very helpful when a recent tragedy, that cause me among other things, financial hardship. They were understanding, compassionate and quick to help me with a wonderful solution! Great team at this location.
Thank you Caleb, Thank you Rebecca.
Shelly”
“Aaron was great to work with and super nice. Excellent customer service and certainly takes care of his customers. I would recommend this storage unit establishment to others!”
“Booked a 10x20 unit at this place and the worker there was amazing. She was very helpful with the delivery truck since he was in a semi and wasn't sure if he could fit.”
“Seamless sign up online and easy to pay online. Easy to find our space in the facility and the best part is we got a corner unit. Even the rep came and asked us if we needed anything if we liked our unit. AWESOME!”
“Amy was absolutely AMAZING!!! Her customer service is way beyond what I expected. She was so down to earth and just plain nice!!! I would definitely recommend this SmartStop Self Storage. The facilities are neat and clutter free. Very clean. Amy made sure that our rental process was seamless and smooth. The whole experience made a great day.”
“The staff at this location, mainly Xochitl because shes the only person i see , has always been professional polite and have always provided me with an excellent customer service experience. Shev goes further than above and beyond help with any issues or concerns i may have very quickly. If she ever leaves she will need to leave her clone behind to fill her shoes!”
“Stephanie was so helpful. I am making the move from cubesmart to Storquest and am so happy I chose this facility. Ors clean and secure. Thank you again Stephanie”
“Francisco was the man! He juggled multiple customers effortlessly and efficiently. He got my unit situated quick and even worked with my picky unit preferences. He went above and beyond for all three of us separate customers today. Great experience.”
“Shun was amazing he gave me all the info I needed for a storage unit and also showed me around and helped me with any questions I had. I truly thought it was gonna be a hard process but he made it the smoothest thing I have done with the moving process”
“A great place to have storage! Your belongings are safe and well looked over by the manager, Stephanie. Stephanie is my favorite part about this place. It's always a good experience when I know that all us well in a place with my belongings and I rest assured with peace of mind that my belongings are safe. Highly recommended!!!”
“Super easy and affordable storage units. Very friendly and helpful staff as well. Took care of some old supplies in the unit so that was a big help. 5/5 and highly recommend.”
“I forgot the guys name that was helping me but he’s the on-site manager & he was very friendly and super helpful! The process was quick & easy and when I couldn’t figure out how to lock the unit (which was all the way in the back) he took the time to go up and check on it while I grabbed a few more boxes and told me how to do lock it when I got back. Five stars for the customer service alone!”
“The office manager gave me all the information I needed to be able to rent. They're offering reasonable prices and some rental deals! Darlene and Cameron at the Potomoc location are pleasant to talk to and very helpful when providing information about units.”
“Marlena (sorry if spelled wrong!) Is always so nice and sweet whenever I call to make a payment. Pretty good prices and my unit has always been pretty secure and haven't had issues. Would definitely recommend!”
“Yvette was very informative and took whatever time necessary to explain the entry process and then took us through the entire process. The facility is clean and very secure. Highly recommend!”
“We showed up a little after the office closed at 5:30 not knowing their hours. Tamika at the office was so accommodating and stayed later than she had to to help us. She was such a lovely person for having done that. Thank you so much! Great customer service and just plain old kindness.”
“For being a location in a questionable area this storage is actually one of the safer ones ive been to. The manager Summer doesnt play and takes the securityof your property seriously. She doesnt allow people to loiter and she will approach whomever. She can be stern which i have to admit can be intimidating but it keeps u acting right. If your looking to act a fool there just keep it moving but if you want yohr property safe. This place is it for the most oart. Some things will be outta there control but i keep my stuff there. My only complaint is the units are a bit smaller than advertised. Yeah cubesmart i know im being wuued on my space! Overall summer is great location is great!”
“Manager McKenze is fantastic, she was very knowledgeable and helpful. Move in was great; facility is nice and clean. Easy access to the building and drive-to-door units. The carts offered are actually heavy duty large moving carts. There is a box truck available to reserve for use, huge bonus!
Their 12 month rate lock guarantee is sublime; most facilities do not offer a rate lock.
Thank you so much for making this transition go smoothly and comfortably!”
“Nancy is so very knowledgeable and helpful! She is very patient and quite friendly! She is never late and the place is very well kept. I am happy to be using this storage facility.”
“I travel all around the US and store my RV for part of every month when I have to flight to work. This storage facility is one of the best I've used. They have a dumpster, potable water, secure 24 hr gate code access, heated bathrooms and my interaction with the owner was excellent. Checking in and out was seamless and it is close enough to the airport. For the price, this place cannot be beat. In my case it was also cheaper than storing at long term parking at the airport, even after accounting for uber cost to and from DIA. Thank you!”
“Susan and her staff at In Self Storage are simply phenomenal! I had a very chaotic scheduling time frame to get a classic car hauled and stored at their facility and Susan couldn’t have been more accommodating!”
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“Debbie, Alex, Mike, Brandon, Jose, and Kalill were amazing and professional. They showed up on time and in uniform, made sure our floors and doors were protected, were so organized and polite, and did an amazing job moving over 300 boxes. Highly recommend!”