Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. Staff can help customers in both English and Spanish. Some reviews note very friendly and knowledgeable employees who provide amazing customer service, making phone setup quick and easy. They offer family plans at incredible prices and will work to fix any issues. However, at times, communication can be a challenge if employees are not fluent in English, which may require translation assistance. The location provides unlimited talk, text, and data plans.
Customer service was great. No hazzles, knowledgeable, its out of my way but worth the trip.
October 2023
I went in to pay my bill and add a line. But neither employees knew English very well. They had to call someone on the phone to translate for them. So I just paid my bill and left. I'll just go to a different location to add a line....
March 2023
Came in today to pay my bill and get a new phone. Arlette was very helpful and knowledgeable about what I was asking for and was easily about to get me what I needed. She made getting a new phone set up quick and easy for me and I am very happy with the service.
