Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. Staff can help customers in both English and Spanish. Some reviews note very friendly and knowledgeable employees who provide amazing customer service, making phone setup quick and easy. They offer family plans at incredible prices and will work to fix any issues. However, at times, communication can be a challenge if employees are not fluent in English, which may require translation assistance. The location provides unlimited talk, text, and data plans.