Victra is a Verizon Authorized Retailer in Broomfield, CO, striving to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, and accessories. Reviews highlight that service quality can vary significantly between staff. Some store consultants are described as exceptional, knowledgeable, dedicated, professional, patient, kind, and helpful, providing "above and beyond" support that makes customers feel valued. These consultants can correct errors, resolve complex account issues, and provide excellent service even close to closing time. However, other experiences note representatives who were clearly not trained, unable to fix phones or correct accounts, leading to lengthy ordeals. Some customers reported frustrations with store logistics, such as not having a direct store phone number, requiring inconvenient return visits. Verizon Support was also criticized for being unable to adequately fix problems. Overall, the store has consultants who can deliver amazing and highly recommended service, but experiences depend heavily on the individual staff member encountered.
I stopped in because my phone was not connecting to my network. Luke worked tirelessly to help get my phone working again. I really thought I would need a new phone at one point but he assured me he could get it fixed. Took around 30 minutes but he got it fixed and was efficient and professional through the entire proccess.
November 2025
Very patient and will get you to where you need to be. Also Luke was very understanding.
November 2025
Love it here! Had the best week ever!!! Thank you for your amazing hospitality!
