Victra, a Verizon Authorized Retailer in Castle Rock, CO, aims to provide a great experience for customers. The staff are knowledgeable and dedicated, offering a wide range of devices such as phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the quick and helpful service, with staff fixing issues in minutes and handling multiple tasks efficiently. Many reviews mention friendly and professional staff, including a representative who stayed late to ensure phones were upgraded properly. The store also provides good customer service, including credits and discounts when needed. Overall, Victra is known for trustworthy, fast, and attentive service that helps connect technology to life.
The chick with the 1,000 tattoos gets negative stars, super rude and unhelpful for the phone trade in
May 2026
James and Kyler were absolutely helpful and i will definitely looking to buying my kiddos tablets from here only because of them. They both need a raise.
May 2026
The reps were great. Tried their best to give us the best possible plan at the best price. We had Kyler and his manager helping us.
