FirstBank is a reliable banking institution that provides exceptional customer service. Customers praise the bank's efficient teller service, with no long wait times, and the staff's willingness to accommodate special requests. The bank has also been commended for its assistance to new customers, even when other institutions were unable to help. However, some customers have experienced difficulties when visiting the bank after regular business hours, as they may encounter unfamiliar employees who cannot fully address their inquiries. Overall, FirstBank is appreciated for its convenient walk-in policy and the availability of helpful staff to serve customers.
Very happy with the service I have received. Never have to wait for a teller, and special requests are cheerfully taken care of. After a few bad experiences with other national banks, First Bank has definitely earned my business!
September 2024
Were able to help me get setup to cash my checks as a new Colorado resident with only my paper ID when no one else would. Thank you!!
June 2024
Most of the time, most employees are already gone home, then you approach someone who is not familiar with your questions and refers you to the next person and the next person is already gone for the day.
