-
February 2024 by Silentway2
Nothing screams "trashy" more than a line of 8.5" x11" paper stock print outs of blurry unrecognizable pictures of alleged thieves from 2020 all wearing masks while simultaneously misspelling "Thief" in black sharpie.This place was my favorite up until maybe a couple years ago when the Management changed. There were friendly staff always coming up to you asking if you needed help, that actually knew what products they had and what you might need. Many of the the staff has turned over and I have to chase someone down to ask a question. Often I don't even know who are all employees because they don't always wear their Ace Vests.While the products remain relatively unchanged the store culture has changed for the worse.
-
February 2024 by Ryan Miller
got keys made in ~3 min from a very nice lady working here! very organized store with incredibly helpful staff. though it’s a bit of a smaller ACE, it gets the job done.bonus points for the cleanliness of the floor and everything else.
-
February 2024 by David Gregor
Great staff and variety of products! Lots of items you don’t see at normal hardware stores.
-
February 2024 by Reese Murphy
Been several occasions when they’ve carried specialty items I couldn’t find at other stores. The employees are very helpful, definitely would recommend.
-
December 2023 by Rachel W.
I usually don't write reviews but when I visited this store it was very unwelcoming. There were many workers but none of them offered any help and avoided eye contact. When I asked for the location of the Yeti Cups, I was told they were behind the counter. The cashier was very rude and condescending like it was too much trouble to check me out and grab the Yeti cup. She rudely talked to her coworker while tossing me the receipt. Your welcome! Next time I will go somewhere else even though this is close to my house.
-
November 2023 by Carroll H.
Had an enjoyable time at the Ladies Night but I was hoping to see the ladies being introduced to all the great great Gifts available in a hardware store.. needed to SHOW US THOUGH.. things like gift baskets with gardening tools and gloves and clippers, BBQ grilling gift tubs with basting cups and tools and funny aprons, Holiday Hostess gifts put together with sample candles that are sold, teenager safety gifts for cars with a tool bag filled with road side needs, home safely gifts in a tote with fire blankets and fire extinguisher and safety book, there was even an amazing wall of kids crafts not many knew exists and it's got lots of goodies..more fun gifts for stockings ... There are amazing gifts in a hardware store.. some of my favorites..maybe next time show the ladies what wonderful gifts you have. Gorgeous store and we met extremely kind staff... Give it a try people... Some of the Safest Wisest gifts are at Hardware Stores!!
-
September 2023 by Michael Lamb
Great little hardware store that is close to home! While they don't have the selection of the big box home improvement stores, they have very helpful, very knowledgeable staff who go out of their way to help you find what you need. Unless I need lumber or a specialty item, Ace Hardware is my go-to stop for hardware, paint, or electrical components.
-
September 2023 by Michelle R
Shockingly condescending and sarcastic service today. "Do you have a variety box of nuts and bolts for household projects?"They laugh, uh no. Don't you know what you need? Also, "Do they make soft washers so a bed doesn't squeak?"Employee, "No".Really? What's that box that says neoprene washers?Employee let's out a big sigh.I made a special trip past home Depot for better service.Won't be back.(North gate)Love the Bon.
-
September 2023 by Vincent Perez
I had problems with my chainsaw and Matt was very helpful. He knew right away what it was and fixed it. The knowledge and tips the he shared with me about my saw will not be forgotten.Thank you sir.
-
July 2023 by John Currier
The big box stores don't provide the personalized care like you get at these smaller places.I was trying to find the right part for something on my Jeep. The gentleman that greeted me came out to my rig, looked at what I needed, then brought out a variety of tools to find the perfect fit.Yeah, you don't find that level of service at a big box store.
-
July 2023 by McKenna Thomas
I recently had the pleasure of visiting Ace Hardware at Old Northgate Road in Colorado Springs, and I must express my utmost satisfaction with the exceptional service provided by Ryan. As someone who possesses a good understanding of printers and their components, I was thoroughly impressed by Ryan's expertise and the patience he demonstrated throughout my visit.When I arrived at Ace Hardware and explained the situation regarding my 3D printer, specifically the broken nuts on the part connecting to the spool, Ryan immediately showed his attentiveness and willingness to assist. Despite my extensive knowledge in the printer field, Ryan listened attentively to my concerns and engaged in a meaningful conversation about the issue at hand.Ryan's technical prowess and attention to detail were truly commendable. He accurately diagnosed the problem and skillfully installed the necessary nuts and bolts to repair the damaged part. His expertise was apparent throughout the entire process, and he ensured that the newly installed components were securely fastened and aligned properly.What impressed me the most about Ryan was his willingness to engage in discussions on the topic. He recognized my understanding of printers and engaged in thoughtful conversations, sharing additional insights and discussing various maintenance techniques specific to my 3D printer. This demonstrated his commitment to delivering a personalized experience and his genuine interest in fostering knowledge-sharing.The overall experience at Ace Hardware was exceptional, thanks to Ryan's unwavering patience and expertise. He went above and beyond to cater to my needs and addressed any concerns I had, providing valuable guidance and recommendations. Ryan's professionalism, coupled with his willingness to adapt to each customer's level of knowledge, truly sets him apart.I wholeheartedly recommend Ace Hardware at Old Northgate Road to anyone seeking top-notch assistance and quality hardware supplies. The store's dedication to providing excellent customer service, as exemplified by Ryan, is truly commendable. Whether you are a novice or an expert, Ryan's ability to deliver outstanding service while considering your level of expertise is unparalleled.Thank you, Ryan, and the entire team at Ace Hardware, for your exceptional service and expertise. I am grateful for the positive experience and will undoubtedly return for any future hardware needs.
-
July 2023 by SwagKing
Was having a hard time getting a screw out my PS5. Evidently I stripped it however, this worker Carter and another worker there were patient and helped me a ton eventually find a solution to my problem and now I have my PS5 up and working perfectly again. So thankful for them and the rest of the amazing staff there.
-
July 2023 by Amanda
They had hats just when I needed one. They also have a lot of self care and other home items you wouldn't expect in a hardware store. Employees were very helpful when I was looking for things
-
June 2023 by Tim S.
If you need anything just little different for a project, don't waste your time with Home Depot or Lowe's, head straight to Ace. They either have it, 90%of the time, or know where you can find it. As a bonus you don't have to chase down help.
-
March 2023 by Ryan Coyne
Just transferred from overseas and needed some help with holes for military temp plates. The guys on duty were super helpful and welcoming. Will be my go to hardware store while we’re here.
