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March 2024 by Marisa Redmond
Brian was amazing! We had struggles with getting the rental car due to the previous location not checking us out. Brian helped out so much. 5 star man!!!
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March 2024 by David VandenHeuvel
My prepaid car that I rented 3 weeks in advance was NOT ready on arrival, waiting 1.5 hrs in the airport and was LATE for a meeting, while the "manager" never even tried. AVis appears to NOT care anymore. Headed back to Hertz I guess :(
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March 2024 by David & Phyllis Roch
Fast service. Friendly the only thing is how far the cars are. As we are older and to walk and take suitcases with out a cart was a little gear. Bring car back was a breeze
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February 2024 by Corey “TOPSHELF” James
200$ deposit
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February 2024 by Justin Lee
Good experience with great service. Vehicle was nice and very clean too!
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February 2024 by Michael Cook
Kudos to the attendant for waiting until 3am for our delayed flight. Vehicle wasnt gassed up, dirty and the windshield washer fluid was frozen. That happens when you put water in it.
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February 2024 by Monika Gregg
The vehicle was very clean, easy to pick up and drop off
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February 2024 by John Serio
Dissappointed with both the vehicle (weather stipping in passenger door was falling down), snow all around vehicle, had to go back inside terminal to change car as I didn't want to be charged for damage, desk worker showed no remorse or desire to make it better by offering something for loss of time and issues related to vehicle, then gave vehicel I was unhappy with and not clean. DO BETTER AVIS!!!
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February 2024 by Daisy Smith
I received the best service from James when I had accidentally booked everything wrong he corrected it for me. He was so kind and went out of his way to help. Thank you for your amazing customer service!
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February 2024 by Maria Salazar
I wouldn't recommend Avis to a friend or colleague. The booking process was horrible as they didn't have the vehicle that I had reserved in advanced. Additionally, while I booked with Priceline they charged me $30 for insurance over three days(which I thought was good). But then I arrive at the airport and Avis charged an extra $100 on top of that, which was unexpected and unfair. It should have been communicated between those two companies that insurance coverage was paid to Priceline and was not needed. So overall I ended up paying $130 for insurance witch really sucked.
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February 2024 by J J
The lady in the booth outside was awesome. The people inside were not quite as friendly. The first vehicle we got was a mini van and was NOT up to standard. Windshield inside was gross. We had to stop and buy some alcohol to get the film off off of it. The windshield wipers were awful. We paid to replace the drivers side wiper so we could see. Then the last straw was there was no windshield fluid, we bought a gallon and put it in, and although the pump was running, it NEVER came out. Must have had a broken line or something, all in all, not a great experience at this location.
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December 2023 by Alex Ekrot
Vehicle was clean and nearly new.Agents at both pick up and return unable to change the credit card that the reservation was originally booked causing issues. Agent at pickup told us we could change the credit card at drop off.
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October 2023 by Philip Lorensen
The car was covered with 4-6 inches of snow with snow not falling anymore. Had to use my arms to sweep the snow off the car. On top of that the washer fluid was either empty or inoperative causing dangerous driving conditions due to the road spray.
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October 2023 by MB
Pre-paid rental for 5 days arrive 9:45am about 1.15 hrs hours before my reservation. Spoke a an employee gave me the run around saying no cars available and I had to wait for my reservation at 11. So I said okay but I don’t give up easy. I gave it another try 10 min later with a different employee and that one went beyond and above he gave me an upgrade. But it’s okay I guess other employee just following “ rules” I had no issues very easy to pick up car and return. I would recommend anyone renting a car to go here. Thanks again Avis.
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October 2023 by Meika Isaac
We reserved a tesla, which wasn't available. We agreed to rent another electric car which was available. The ride was smooth and the functions were nice, but unfortunately the exterior could use a wash. The representative whom we initially spoke with at the pick up counter in Colorado Springs airport was not pleasant. We picked up the rental car at 12:22pm and returned it the next day at 12:57pm- because of this, we were charged an additional $130. I really hate to leave such a negative review. If you look in my profile, I've reviewed many places but haven't had to leave a negative review. Please be aware of the fees and car availability.
