H&R Block has received mixed reviews from customers. Some clients have expressed disappointment with the professionalism of certain tax preparers, noting issues like lack of knowledge and mistakes in paperwork. However, many others have praised the caring and helpful nature of their specialists, highlighting successful outcomes such as turning tax liabilities into refunds. Customers appreciate the guidance provided during the tax preparation process, with some returning annually for consistent service. Overall, while experiences vary, many find value in the expertise and support offered at H&R Block, especially during complicated tax years.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee