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February 2024 by Lisa J.
I knew I should've just walked out when the groomer came in with an attitude. She called to change my appointment which I did not agree to and then got mad at me because I was not on her schedule. Then she tried to charge me $130 for a 51 pound dog. Come to find out at Wag N Wash you can get a full groom for $99, a full cut, wash, nails, trimmed etc.. I then told her that I couldn't pick up my dog until 5:15 after I got off of work. She continued to call me between 3 o'clock and 5 o'clock for me to come and get my dog when she knew I didn't get off until 5 o'clock. I was kind enough to still leave a tip although the cashier made sure to give me attitude about that. She's really lucky she got anything at all....don't bother! Go somewhere else.
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December 2023 by Jeremy Draper
The store is smaller than most of them. The fish section is the best for Petco in Colorado springs. The tanks are immaculate and the selection especially for salt water is always great.
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December 2023 by Isaac Sowanick
Employees are respectful but you can tell they don't GAF. PAY THEM MORE and maybe they won't seem like they're just waiting for the end of their shift. Seriously, some stressed out individuals running the place. Also your app sucks.
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December 2023 by Rick H
This is my go-to big box pet store. Best one in the area in my opinion. I have exotic birds and tropical fish, great place to swing by and grab my essentials.
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December 2023 by Renee Trainer
If zero was an option that’s what I would give this store. I brought my dog for grooming. When we dropped him off we very specifically said we did not want him shaved. The manger checked him while we were checking him in and said she only felt a couple small mats and they would call if there was a need to go shorter than we’d requested.To my surprise when I picked him up he not only was shaved but his coat wasn’t even even. I called to speak to a manager and she began to make excuses and justify what their employee had done. Eventually I realized the phone conversation wasn’t going to go anywhere and I hung up.We had an appointment for our other dog the next morning. Against my better judgment but needing a cut and shampoo my husband took out other dog. In the following morning. When he arrived, the manager I had spoken with the previous afternoon refused him service “because of how your wife acted yesterday”.Never once did I raise my voice with this woman. If calling and complaining about a service received is grounds to refuse someone service they lost a customer for life. Part of life, especially working in a service industry is being able to deal with negative feedback.
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November 2023 by DJ D.
Highly recommend this Petco they were amazing with helping us find a bird for my little brother. Amazing customer service.
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October 2023 by Keepin It Real
I'll shop at Petco but not this particular location. In the past, whenever I've picked up dog food, I was always helped with the order as far as bringing it to my car. This particular person, who verified my order, wasn't very friendly nor helpful. The email sent to inform the order is ready states that it will be transported to my car.
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October 2023 by Amy Sousa
I love being able to order my dogs food online and pick up in store. I am handicapped, I was disappointed that the young girl at the cash register wasn’t friendly like most employees are. She opened a cabinet pointed at the stack of bags and said those are yours, and walked away. There wasn’t any one else around to ask for help. I went to grab a cart and somehow got the bags into the cart. This is the first time that I was not offered help with my bags (one was 50lbs). Next time I will request car service.
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September 2023 by Talija Campbell
The staff was friendly. My two shih tzus had the pleasure of being groomed by Becca. She provided me with details of how they would need to be cut due to matting. Did not shame me for that like a lot of other groomers would. There were no surprises which I really appreciated. She was very open and honest. It’s hard to find that kind of care and customer service these days so I would highly recommend if you want your pups to get kind and quality care.
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September 2023 by Jason W
Today I was driving for Doordash and a young lady,I didn't get her name, helped me with a bag of dog food. I had just had a hernia surgery and was unable to lift it due to my lifting restrictions. My name is Jason I was wearing a grey YMCA t-shirt and khaki short. I am bald and nearly 50 with glasses. That young lady was friendly and very helpful. Thank you so much.
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September 2023 by Eric Haynes
This store always gives amazing service regarding my pet grooming needs! Keep up the great work and remember to retain your awesome employees.
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August 2023 by Jake Jones
All the marine fish show signs of Cryptocaryon Irritans. And, the feeder fish are “sick and not for sale.”What kinda store can’t keep comet goldfish and rosy minnows??? Never seen that before.First thing I’m doing after this is canceling VitalCare, and I won’t come back to a big box store for livestock. What a joke.
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June 2023 by Natalie B
Staff were helpful today, and found a great deal on collar - leash set and harness.
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June 2023 by Jane Smith
The employees I encountered were not welcoming or helpful to me. The store was cluttered and the animals didn’t seem cared for. It was not an enjoyable experience to shop here and I will not be back.
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June 2023 by Andrew M
Lucy was very helpful; got us a cart for the large products we were purchasing and helped us to the front.Great store; will definitely be back when I need things.