PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of a variety of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, hamsters, and mice. Customers appreciate the wide selection of products and the convenience of online shopping with options for quick in-store pickup within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. The grooming services at PetSmart receive high praise for their quality and attentive staff. Customers highlight groomers like Chey, Chez, and Allison for their kindness, patience, and meticulous attention to detail, often mentioning the impressive results and the positive experience for their pets. Grooming staff are described as caring, gentle, and professional, making the process stress-free and enjoyable. Staff members in other sections, such as Tiffany in reptile care and Laycee at the checkout, are recognized for their helpfulness, knowledge, and friendly attitude, contributing to a welcoming environment. While some customers wish for lower prices, they feel confident in the helpful staff and quality of the products, especially when in a pinch. Overall, PetSmart is seen as a reliable place for pet supplies and services, with a dedicated team that strives to provide excellent customer care and outstanding pet grooming.
We were very impressed with Petsmart hotel! We were gone for the holiday and our flight was delayed coming back and they responded quickly and made sure to accommodate our dogs additional night stay! They took such good care of our Bluey! Will be coming back here for our next travel! Thank you Petsmart hotel staff you are... read full comment
December 2025
Xeon was the sweetest and super helpful, she helped me find exactly what i was looking for and gave me some tips on my fishtank.
November 2025
Charlotte did a great job on Henry! I have been to several groomers and I found the one. I will be back!