Phil Long Ford Parts in Motor City has consistently demonstrated exceptional service and customer care, according to reviews. Customers praise the knowledgeable and friendly staff, who go above and beyond to ensure a smooth and enjoyable experience. Oleg, the salesperson, is described as a patient and insightful guide, expertly navigating customers through the selection process. The general manager, Mark, is commended for his dedication in finding the perfect vehicle to fit each customer's needs and budget. In the finance department, Dan's personable approach and financial expertise made the paperwork process stress-free. The service department also receives mixed reviews. While the technician's work on brakes was praised, some customers felt the overall service experience was underwhelming, with issues like lack of car wash services and miscommunication between service advisors. However, one customer had a positive experience when their vehicle needed urgent repairs. The service team worked late on a Friday to get the customer back on the road by the next morning, showcasing their commitment to going the extra mile. Overall, Phil Long Ford Parts is described as a dealership that treats customers like family, with a team that is passionate, helpful, and dedicated to ensuring a memorable car-buying or servicing experience. Customers who have worked with Oleg, Mark, and Dan in particular have praised the exceptional level of service and care they received.
Most unprofessional group of unprofessionals iv ever had the displeasure of trying to do business with. Phil’s name is a joke here.
January 2025
Trash. They don’t close at 6, they close at 5:30 because they can’t handle a full work day. Like most of us who work till 6, and have to ask to get off early so we can get there by 6, only to find out they closed a while ago. Like cowards. Go anywhere else. Don’t go here. Whole lot of cuks
October 2023
Worst dealership in state. Terrible service.Ford can do better then working with these greedy people.maybe largest dealer in state only because the questionable finance service they provide.Feel bad for any service member trusting this dealership
