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December 2023 by Adam Kwas
Not super great with communication. Price is right, but thats about it.
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December 2023 by Alexandra Hasting
We used UPack for our first big cross country move. I did loads of research before choosing a moving company, as we were understandably nervous about getting screwed over. Fortunately, UPack was excellent from booking to completion. Their website makes obtaining quotes, booking, scheduling, and tracking super easy. Every time we had a question, concern, or change in our plan their representatives were able to help with a quick phone call. Everything went according to schedule with our move, and nothing was damaged along the way (besides a bedside lamp that I packed super poorly). Our family will definitely be using UPack in the future. I would say, the only drawback is the relocation cube sizes. They are nice and tall, but otherwise can be challenging to fit extra large pieces of furniture in. I know UPack offers a freight loading option, as well. I imagine this provides a bit more wiggle room.
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October 2023 by Jack Henslee
U- Pack was a simple and price effect option to moving. The online tool was great to be able to determine price for the move. The trailer was delivered when promised and they even gave us an extra day to unpack. The drives on both pickup and deliver were very friendly. I highly recommend.
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October 2023 by Tyler
I personally wouldn’t recommend utilizing UPack. I have moved 7 times nation wide, 6 of which I done everything myself and 1 with this organization. Never have I had anything mishandled or broken but the one time I utilize someone else to make my move a little easier, I have 3100 dollars in damaged my items.I had insurance and filed a claim and all I got back was “our driver wasn’t in a wreck and our records show it wasn’t transported into another truck. So the fault must be yours as you didn’t pack right to protect your items.”Again, I have a fair amount of experience with protecting my items during transit across the US and never have I once broken anything, but they managed to break multiple items. The insurance is a scam, and I cannot recommend utilizing as I have suffered a lot of money from them at their fault.The coordination is flawless with the company and everything else was quick and easy, but the way the claims department threw us under the bus, put a sour taste in my mouth and a major hole in my pocket.
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September 2023 by Stephenie Shute
We recently used U-Pack for a move from CO to NV. The process was easy and able to be completed online. We had some questions and the customer service over the phone was outstanding! The drivers were on time and professional. No hidden fees! We knew exactly what we would pay once our cubes were on the road to our new home. We had plenty of time to pack and unpack the cubes. Would definitely use U-Pack for future moves. Highly recommend!
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September 2023 by Stacy Jesse
ABF U-Pack moved us from Colorado to Kauai. Moving to Hawaii we were a little nervous about our delivery and U-Pack sailing across the Pacific however everything came through beautifully! Pricing was so very reasonable compared to other services we had used in the past and we will now always use ABF U-Pack for our future moving needs, however one item to keep in mind when docking at Honolulu we had to call the port to schedule our final destination date to Kauai and that delayed our move for 10 days. We were unaware we had to call the Port of Honolulu to make final arrangements to have our U-Pack delivered to Lihue KAUAI as our contract was not specific in that one regard.
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September 2023 by Steven Yashur
Used ABF U-Pack to move from Las Vegas to Colorado. Every part of the process went even better than we had hoped. The drivers were professional and experienced in placing the pods where we requested. Pricing is *much* more affordable than the "other" guys.
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September 2023 by Jordan Douglas
Customer service was top notch. Every time I called there was a real person to answer very quickly. Our trailer arrived for packing when it was supposed to, and even arrived at our new house many days early.
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August 2023 by Angie Perdios
These are the best people to help with your move. They are great communicators, very helpful and reliable - everything you would need from a moving company! We did a Southern Colorado to Tampa FL move
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July 2023 by Kelsey J.
Finallyyyyyy! A company that makes moving less stressful. I moved 12 hours across state lines and received my items as promised, in the timeline given. I intend to use and recommend Upack. Ps this is not a paid promotion, I am simply thankful for a company that does what they say they will do.
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June 2023 by Candace Hinkle
MUCH cheaper than PODS, great service, and super easy. I just moved cross-country and had no issues.
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February 2023 by Jayme S.
Our experience with Upack was great! It was one of the few thing's extremely convenient on our move from Colorado to Texas. Their prices are super competitive, way lower than PODs or Uhaul. The drivers in our experience were very friendly, professional, and skilled drivers. We moved to a neighborhood with narrow streets and we were impressed with how both drivers (drop off and pick up) navigated parking the truck. Some times it takes me a few turns to get out of my driveway in my minivan and these guys gracefully maneuvered this giant semi with no problem or extra turns! The one and only problem I had was the Dallas call center was hard to get through to. If someone doesn't answer in time it just bounces you to a different person not necessarily in the same department so then you get transferred and the process starts over. But I appreciate that there was no automated system, you always get a real person. Thanks Upack for the great service!
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January 2023 by Jordyn Combs
I was moving from Colorado to Tennessee, but I have a Prius, so packing the car up or hauling a trailer wasn't really an option. But renting a Uhaul is stupid expensive and I would still have to pay for gas on top of the renting price, not to mention, I'd have the stress of trying to drive the big ol' thing. Then, I found Upack. It sounded a little too good to be true, so I did lots of research and read every review I could and compared it with other companies. I was a little bit nervous to try Upack because of some of the negative reviews, but decided I'd give it a shot since I didn't need storage, it was $200 cheaper, I wouldn't have to pay for gas, and I wouldn't have to drive a big truck.I'm really glad I did! They delivered the Relocube at a good time of day, despite the snow, but pickup was a day later than I scheduled because of it. I was able to track where it was throughout it's journey which was super helpful for my peace of mind, as well as having a better idea of when it would arrive. It was scheduled to arrive 10 business days after it was picked up, which was going to be more like two weeks without my stuff with weekends included. But it was delivered a week early! And the dropoff and pickup in TN was super easy and didn't have any problems! So, overall, my experience with Upack was the best choice I could have made for an across the country move!I didn't use it for storage, which is where I saw most of the negative reviews come in to play, so I can't speak on that. But for just transporting all my stuff, it was great! I also saw lots of negative reviews about people's stuff being damaged when it arrived, but I just packed mine as tightly and as best I could and nothing was damaged!
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January 2023 by Malissa James
GREAT service - great communication - online account makes it SO easy to track and contact them if needed - best price by far we found for moving states!
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December 2022 by Bill Kasper
I would U-Pack again without reservation. They know what they're doing, and they make it easy. At no time did I feel anxious about the shipment. I was impressed.