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December 2023 by Jamie B.
Would give zero stars if I could. I'm not sure how a government run facility can just not answer the phone. Do my taxes not pay for this entity to exist? I would like a refund or at least pick up the phone so I can find out where my renewed and paid for drivers license ended up. USPS and the DMV did me dirty on this one.
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August 2023 by Taylor Christianson
Amazon packages delivered by USPS to an apartment complex won’t be delivered to your door as instructed by Amazon to be delivered to my door! My mail carrier refuses to deliver any package. Doesn’t matter if it is 2lbs, or 40lbs. I have created a complaint against the mail carrier and have had a callback since. They said they are not required by Amazon to deliver to my door. After speaking with amazon, that is not correct, they ARE required to deliver to my door… the problem with not delivering to my door is that I live in an apartment complex that has a 5X5 mailbox. Which doesn’t fit much but just regular mail. My leasing office does not accept packages due to theft issues. I work 7a-7p 7 Monday-Saturday… I do not have the time to go pickup a package outside of my work hours. But again, according to Amazon USPS should be delivering to your door. Absolutely ridiculous that even after filing a complaint, speaking with my city’s usps annex, and the mail carrier’s supervisor, that I still have this issue that solely rests on USPS for not following the requirements that Amazon asks of them.
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July 2023 by Amanda Winters
Update: I MUST remit my statement about the depth of concern and consideration that this center provides regarding the safety of the city residents! *Fantastic Response Time *MANY THANKS!The incident mentioned was immediately addressed by management and proper consequences will be incurred. Additional safety training and evaluations will be continued to ensure quality and safety of the public.DANGEROUS driver- license plate # WMA742- clearly marked US Mail white truck, older causation man nearly crushed a firefighter vehicle today at the intersection of 21st and Cimmaron trying to run the red light at 3:55 on Thursday 14 July in broad daylight!!! Absolutely UNACCEPTABLE!
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June 2023 by Kristy Milligan
I called this location to arrange a pick up my mail because my box had become too full. The supervisor very likely communicated perfectly with me, but I misunderstood her instructions, and showed up at this location. The supervisor was so kind, and bent over backward to accommodate me, all without making me feel stupid for misunderstanding her. It was the most extraordinary customer service experience I’ve had in a long time… and it happened at the postal service center! Thank you!
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September 2022 by Amanda Predmore
Absolutely ridiculously slow delivery on packages. There is absolutely no reason a package should sit in distribution centers for multiple days. Hire more people if you can't keep up.
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September 2022 by Scott Allison
Very poor service! Express 2-day service has not delivered and it has been 3 days now. USPS is unreliable.
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April 2021 by Kristall McGraw
They have my package and havent sent it too me I’ve been waiting for over a month and they gave a false number and can’t get ahold of anyone
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February 2021 by Anonymous A.
My unemployment mail was delivered to me opened so i reported it to USPS. I was advised that there would be an investigation however when this office called back, supervisor Marie alleged it was my fault because I dont check my mail and the letters were somehow ripped open by my mailbox. Funny, the letters were wrapped in the ads and Ive also had christmas cards with money never show up in the past. Also very interesting how only my unemployment letters were opened, two different times and now I have fraud activity on my unemployment account. Marie refused to give me her employee ID and was unhelpful, rude and didnt seem to want to take it seriously. I will be reporting her as well!
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January 2021 by Clifford Grumadas
My package has been sitting here at this location for a little while since the 20th of December and I was supposed to receive it on the 22nd and still haven't gotten it have filed and about to submit a civil lawsuit for obstruction of mailing you to the fact that I have not got my package yet and no updates on my package me and my local post office has not received any update not even my local office has not received any updates Monday or Tuesday if I don't know anything by then I will file a lawsuit with this company I have already written workout a court document
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May 2020 by Sean M
Manager of delivery here is a very unprofessional lady. Ruby, I believe her name was, had no interest in resolving an issue I had, and told me she specifically instructed my mailman to ignore me after he lied to me when I had pleasantly asked him several times why I had received no mail. She threatened to stop delivering my mail entirely, her one and only tax funded job, unless I paid additional money for a PO box. She stated that several letters gad been sent to my home notifying me of an issue, which is odd considering I hadnt been receiving any mail at all. This is after I made several attempts at resolution by me. She wouldn't let me get a word in edgewise when I finally got her on the phone, and kept shouting about how a post officer had been killed that week. While unfortunate, this has nothing to do with me and shouldn't give her cart blanche to behave however she likes to a customer and taxpayer. Her abusive nature on the phone was completely uncalled for and extremely rude. A complaint has been filed with the inspector general, which I'm sure will be useless, but its been filed all the same.
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July 2019 by Mandy/Gary
Horrible. My locked mailbox at my complex was being broken into so at the advice of the post office i put a hold on my mail. I assumed i would be able to pick up my mail at the post office but no they made me go here. There is a big sign at the gate that says do not enter employees only. Everytime i went there to pick up my mail they was an issue. I finally got the manager to agree to send my mail over to the 8th street post office so i could pick up there. My husband goes the following week to pick up our mail at 8th st. Our mail was not there we were told we had to go to thus place. Ugh.... The manger tried to blame it on our postal carrier. I ended up removing the hold because the risk of getting our mail stolen was worth more then dealing with this place. Its a sad world when tge usps cant ensure our mail wont get stolen out of a locked mail box....
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July 2019 by Mystic Moon Shop, Inc
These guys are always very helpful and friendly!
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April 2019 by Nancy M.
Huge line every time and even though there are other employees working in the building, they walk by, see the huge line and never offer to help the ONE GUY working the counter. The ONE GUY working the counter today with glasses, RUDE! After waiting and waiting in the HUGE LINE, never said hello or thank you.
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February 2019 by Tess Courtney
Employees are amazing. Even if they are only one on window. Especially Valerie Courtney.
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August 2018 by A Google User
No customer service at this location. Only mail processing.
