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February 2024 by JohnnyRay Lopez
I wasted years in the waiting room. Terrible service!
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January 2024 by Stephanie French
My rep knew exactly what I was there for and was speedy and knowledgeable. Probably the best experience I've ever had at a cable or internet company store.
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January 2024 by Elizabeth Koch
I am really getting fed up with Xfinity services and their customer service. You set up a payment arrangement, they still suspend your services. You set up the ACP discount, there's no notes saved to your account so that discount applies. Xfinity systems on their side don't even communicate with each other. If your chat system doesn't communicate with the system where you call in, either eliminate one of the services or make all systems communicate with each other. And I could not tell you how many times they call asking if I want to update my services, how about you make sure the one I have works before trying to sell more?!
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January 2024 by Ron B
The wait was longer than I had anticipated but the customer service was exceptional.
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January 2024 by Daniel Meissner
Frequent service outages with complete lack communication. Provided phone number does not always go through and when does just forwards you a central call center with seemingly no knowledge of localized issues. While in-store people are slightly better, it is in no way a compliment. For context of frustration, I am writing this after outage four today (may have been more).Terrible service, terrible support.
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January 2024 by William Gilliam
Our internet drops at least a few times per week, and the cellular service is absolute trash with data dead zones pretty much everywhere in the Springs. Do yourself a favor and wait for Ting.
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January 2024 by Christopher Ransom
Went to discuss bill worst then DMV clerks walking around doing nothing.
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January 2024 by Michal Earl
My acp has not been applied for the past 7 months I have lived in Colorado. The customer service is as bad as the device and speed but they have no problem charging every month!! Wish Verizon could service briargate area.
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January 2024 by 11 House
Don't use Xfinity. They charge way too much. Good luck talking to anyone on the phone to change your plan. Their website is a joke and so is their automated phone system.
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January 2024 by Merrina Mendez-Itima
after a series of failed hours-on-end phone calls with customer service i went in-store for a billing question. i was charged for a service i did not recieve. after getting the run around for 20 mins i was given a number “to talk to a rep faster sighing 5 mins” surpassing the annoying bots. the instructions to do so were not useful and i was on the phone for over an hour before speaking to someone. xfinity’s streamline of communication on issues are a nightmare. going in-store is no better. the in store rep clearly did not look into the issue nor did he loop anyone else in for assistance. thankfully for the first time ever calling into xfinity we were finally able to talk to someone with brain cells who fixed our issue over the phone. it was a simple fix. and was off the actual call in mins.
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January 2024 by Mike L
Warning. Do not do business with Xfinity. They will screw you to death. Their customer service people are unable to resolve any issue that you may have. They lie just to satisfy you. I've been hung up on by people who claim they are managers. Same manager lied to me. I'm sure I'll get a canned response from the "owner" supplying a link that doesn't work (at least the last one I was sent didn't). I'll be sending the documents that I've collected over the last 6 days and will be sending them to Brian Robert's, the FCC, FTC, my states attorney General and the BBB.
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January 2024 by Brad Vogleman
Slow was 2nd in line and took 1 hour and 30 minutes to be helped
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January 2024 by Jennifer Bartoloni
Customer service was great. Associates are really knowledgeable, they don’t rush you and will do the research in best plans for you. I had great experience with Isabelle, Avery, and Angela.
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January 2024 by Raymond Dobbs
Don't trust a thing these people tell you, get everything in writing. Bought a phone under a promo only for it to never be applied and for my previous phone to be taken as a seriously undervalued trade. The link they provided as a response didn't work. No one there seems interested in fixing this, which tells me that getting the BBB involved is the route to go. Seriously, beware.
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January 2024 by Joshpower57
Kind of nuts, but I guess I shouldn't be surprised. We went in trying to get a new promotion for the internet because our bill went up 30 dollars. The lady who seemed to be the manager said she could get us a new promotion to save us 20 dollars. No mention of contract(we asked). No mention of any changes to what we get (we asked). We were told everything would remain the same. That's not what happened. She instead signed us up for another contract and removed the unlimited usage to drop our bill 20 dollars. We didn't sign anything. We didn't agree to losing unlimited usage because we both work from home. Bill went up 80 dollars, I would recommend going elsewhere or just calling in. Felt off when we were talking to her because she treated us like we were bothering her. I would recommend xfinity switches out the management here and work towards building back the customer base because I'm not continuing with xfinity because of this.Update:Call center made it worse. They asked if there's any way to keep us. I explained that if they honor the 20 dollar discount with unlimited, we were promised and remove the contract we never agreed to, then we will stay. Her response was "all our promotions are contracts, if we send you a text message, then you have signed the contract". So you dont need to sign, hit accept, or anything. Just receiving the text message means you agreed. Allow me to tell you what this means. It means that if the employees change your account in any way, even if the change makes your account worse, then you are in a contract. So my new recommendation is to stay away from the stores, record the calls when you call in because the people aren't honest with you and it's very obvious that they don't care. Best choice is to go with a competitor.
