Budget Car Rental provides a mixed experience for customers. Some reviews highlight the friendly and efficient service from the staff, who are kind and helpful even during busy times. However, there are concerns about the condition of the vehicles, with reports of older cars that have issues, such as non-functioning features and cleanliness problems. One customer received a van that was dirty and poorly maintained, raising worries about extra charges upon return. Additionally, there have been instances of miscommunication regarding vehicle availability, causing inconvenience and additional mileage for renters. While the prices are considered good, customers may encounter challenges with vehicle quality and location issues.
Brian he's the best customer service he helped me a lot he's super patient and I'm very appreciated for him all my life
March 2025
Vehicle was older and had challenges with outside driver mirror staying in place. Trying to use the cigarette lighter while it didn’t work and we were blind without phone charging available through the car.
March 2025
Great customer service and was able to assist with my questions.
