Famous Footwear receives mixed reviews regarding its customer service and value. Several customers report positive experiences, praising staff as super helpful, amazing, kind, and decent. One very helpful associate provided exceptional service and product knowledge. An assistant manager was also very helpful with an exchange. The store is described as well maintained and very organized. Other reviews note that service just isn't what it use to be, with frequent staff changes. Some feel the discounts are not significant, with prices often seeming to stay the same. The selection can be okay, but finding specific sizes is sometimes a common issue. While some visits result in a great experience and awesome discounts, others find the overall value less satisfying. The store continues to serve a clientele that appreciates its organized environment and often helpful staff.
Went into this Famous Footwear on a Monday evening hoping to find some nice Nikes and came out with just that. Super nice workers, a gentleman named Carlos. Truly a breath of fresh air. I would definitely come back just because of the environment.
August 2024
Had the exact bag I was looking for and it happened to be 20% off
January 2024
It's been a while since I've been to the store but the customer service was decent had an okay selection on shoes but didn't have my size in a lot of them but that's common
