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“Great experience with Brad and Ryan. I have my own ski boots and due to an ankle injury, I couldn’t get one of my boots on. Brad was great on the phone when I called and when I got there, he paired me with Ryan, who was awesome. He sold us special shoe horn so that I could get out skiing immediately. He showed me a long term boot that I will probably come back and buy after this really good experience.”
“As a local here in Durango, CO, I’ve been shopping at Pine Needle Mountaineering for years, and they never disappoint. Whether I’m replacing a worn-out piece of gear or prepping for a big trip, this is my go-to spot. The quality of the gear they carry is always top-tier, and they consistently have good deals on both essentials and specialty items.
Most recently, they helped me get ready for a trek in Europe. The staff offered thoughtful, practical advice drawn from real experience. That level of customer service is rare and something I truly value.
Durango is lucky to have a shop like Pine Needle. It’s clear they care about the community and about getting people outside with the right tools and knowledge. Whether you're local or just passing through, this place is absolutely worth a visit.”
“Just love the amazing products in this store! But what makes is the best is the customer service you get! Always nice and helpful. Thank you guys! See you next time!”
“Great store. Wyatt Carl picked out the perfect pair of New Balances for me, he helped me troubleshoot and talked me through the pros and cons of other shoe designs 10/10 will go to see him again”
“Quick, easy ski rental! Nef was super helpful, patient, and educated us on the best fit for my daughter’s rental needs. We were in & out in a jiffy, and on the slopes for a perfect powder day!”
“All around exceptional bags, including thoughtful design, individually hand-crafted assembly, and durable for the most extreme conditions despite weighing close to nothing. These are the bags that you buy one time and then spend the remainder of their lifetime (years) bragging about them.”
“They were not able to stock what I was looking for on the last day of a coupon sale, but the manager said she would find the item by the next day and honor the coupon, and she did.”
“I ordered a leatherman through these guys on the phone. Long story short UPS and USPS let me down and lost my package and Kalan and the crew here helped me out so much.
I’ve never personally been to the store the but the customer service I received over the phone, the multiple calls I made, was above and beyond.
Please go spend your time and money here and support businesses like these.”
“This place is aweeesssoommee! If you love fishing and hunting this is the place. So much gear and at great prices. Lots of deals. The shop dogs are also a bonus.”
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“Bought a new board for my son and it split that afternoon. Customer service was poor no warranty no exchange no attempt to make it right.
EDIT: John was great and made it right. Great customer service!”