The United States Postal Service location at 3649 Evergreen Pkwy offers walk-in passport services and processes mail and packages for the area. According to reviews, the desk staff at this location are often described as lovely, kind, helpful, friendly, professional, efficient, and warm, even when dealing with long lines and disgruntled customers. They help customers understand shipping costs and ship orders in a timely manner. However, this location faces serious operational issues. There are persistent problems with sorting and delivering mail to the correct address, occurring multiple times a week for years. Furthermore, a significant problem stems from a nearby post office that refuses to deliver packages, instead dumping them daily at the Evergreen location. This forces many customers to pick up their packages there, creating a difficult situation for the Evergreen employees who must manage the fallout and upset customers despite it not being their fault. Some reviewers note that staff and service have improved dramatically in recent years.
If everyone could find the USPS help that will actually do the job then send them. Oh wait every business is going through the same thing. Fed Ex does not deliver Amazon, has not for years. UPS is fed up with them. New employees do not want to work, tell me who can control that??
April 2026
Absolute worst customer service I have experienced in my life. Condescending and rude clerk for absolutely no reason.
August 2025
While Applying for a new passport I faced countless obstacles. All of them created by ME. Peter in the Evergreen post office was proffessional, informative and extremely helpful. What a positive experience.
