Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient and customer-focused experience at their Fort Collins store. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The reviews highlight Verizon's commitment to excellent customer service. Customers praise the store's staff, such as Joel and Kyle, for their patience, efficiency, and willingness to assist with various issues, including SIM card problems and service transfers. The employees are described as friendly, helpful, and professional, even when dealing with difficult or disrespectful customers. Despite a few instances of customer frustration, the overall sentiment towards Verizon's Fort Collins store is positive. The store's staff is commended for their efforts to de-escalate tense situations and provide the best possible support to their customers. Verizon's Fort Collins location is a reliable destination for all mobile, 5G home internet, and business needs, offering a convenient and customer-centric experience.
Was talked into trying the home internet as a "Trial" only to be told right as I am about to sign everything that it would cost $50 that would be tacked onto my bill in a month. I said I wasn't cool witht hat and then was pretty much guilt tripped into signing the paper. Was told, It is only $50. So I took it home, then... read full comment
February 2026
I don’t often leave reviews but I worked with Tyler and he was awesome to work with. Got me in and out within 20 minutes of answering my questions and getting a new phone as well.
January 2026
Wonderful customer service across the whole store. Kayleigh helped me change my plan to suit my needs perfectly. Great experience at this location!!!
