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“Devon and her crew are INCREDIBLE!!! They go over and above for their clients. So grateful to have them!!! Making my life easier everyday!!!! Keep up the Good Work!!!!”
“Blue Fed up in Granby has the nicest most helpful workers ever. I spoke with Kathryn Gainer who helped through the process of obtaining my first loan ever and she made the process simple and great! Kathryn Gainer is very professional, has great people skill and goes above and beyond to make sure you understand and have all the help you need with the process.Thanks Kathryn for making my first ever BlueFCU experience great! Seriously recommend this BlueFed branch and if you can, ask for Kathryn Gainer!”
“I don't normally review banks, but this branch is a shining example of how a bank should operate. We went in with an appointment and were a bit early. They were happy to see us and took us right in. When more help was needed, the bank manager stepped in and made us feel like her friends while she helped us with our needs. When asking for the same thing at our local branch (in Northern California) I was told that they don't do that in the branch and that I would have to call the main line. When I called the main line the gentleman said that I should have been able to take care of my needs in the branch and that I should not have been told what I was told. Being treated like welcome guests here was a very nice surprise. Yes, it's a big, national bank. Give them a chance.”
“Updated review 10 April 2026
Added one star as they've returned to more normal operations and hours. Generally only use the drive thru for cash deposits. The majority of transactions are done online including check deposits, Billpay and Zelle transfers.
Original review prior to COVID19 rated 3 stars.
Inconsistent customer service. During Covid19 the lobby was closed, understandable, however drive thru hours were reduced as well making it nearly impossible to bank if you worked days.
Been a customer here for 10+ years and have seen nice friendly staff and gruff staff as well.
Thankfully I do most of my banking online so interaction is not very frequent.”
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“I have received multiple loans from bank of the west in Fraser. They are easy to work with and call everyone by name when you walk in the door. Highly recommend.”