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“We had an absolutely outstanding experience working with Leo. We came into the store with several billing and account issues, along with needing to move my phone over from T-Mobile and merge it with the rest of our family’s AT&T plan. Our account had become pretty complicated after multiple previous representatives either overlooked issues or simply didn’t take the time to fully resolve them.
Leo was completely different.
He spent nearly three hours with us going through our account, finding and correcting problems, helping us consolidate everything, and ultimately saving our family money in the process. When he ran into issues he couldn’t correct himself, he personally contacted AT&T support and stayed with it until things were actually resolved.
What impressed us most was that Leo never made us feel rushed or like we were an inconvenience. He was patient, professional, knowledgeable, and genuinely seemed to care about getting everything right for our family—not just getting us out the door.
After dealing with several other representatives who weren’t willing to put in the time to straighten out our account, Leo was a breath of fresh air. This is exactly the kind of customer service that builds loyalty to a company.
AT&T is very fortunate to have Leo representing them. If you visit this location and have the opportunity to work with him, I highly recommend it. Thank you again, Leo, for putting in the time and effort to take care of our family. It was truly appreciated!”
“Took my whole family of 5 (including me) into the store. I was moving 4 of them to my plan from Verizon. My wife got a new Samsung, my teenage sons got the new iPhone 17s, my 5 year old daughter got a new kids watch, they even threw in a new tablet for me (same price whether I got the tablet or not). Everything went so smoothly, we’re saving $150 a month, and we added 2 extra lines that we didn’t have before. And I want to thank the staff member named Ryan. He was so knowledgeable, polite, patient, and an all around excellent employee. His customer service is top notch. Thank you Ryan so much for helping my family today, you are awesome. If the management is reading this, than I think Ryan deserves a raise. Thank you again ?”
“I wished I could give 20 stars.
I dropped my Dish remote earlier and the On/Off and volume buttons did not work. I tried troubleshooting but was unsuccessful.
I assumed I needed to replace the remote and accepted it would cost me.
So I stopped at Satellite, a Dish Network provider and met Zora. Zora could have easily sold me a new remote. Instead, she explained what my problem was without even touching my remote and I did not need to new remote.
I’ll admit, I was skeptical as heck. I thought for certain I’d be returning later.
Well, I followed her instructions and she was right….all is well.
I cannot overstate this next statement, this kind of honesty is unbelievably rare.
Zora, you’re a jewel for the valley.”
“I'm giving 5 stars for Spencer, amazing rep give him a raise immediately as for the corporation itself you need to get a clue, support your employees instead of outsourcing labor and investing in artificial intelligence programs which everybody hates and nobody asked for.”
“Many thanks to the professionals at Big Dog.They came to my house 2 times to align my satellite dish and then followed up with phone call to make sure the repair was complete.Friendly staff and prompt service.Thank You Richard”
“Absolutely AMAZING customer service! They are so friendly and easy to work with. Scheduled for an installation immediately due to their faster speed at a lower cost. Installation was seamless and the crew had such great attitudes. They answered all of my questions and walked me through step by step in the app so I knew how to navigate pausing devices ? 10/10 I definitely recommend Highline! As soon as they finished setting it up, all of my devices immediately transferred to the new router with ZERO hassle. My service is so great. Ran multiple speed tests out of disbelief and I am extremely satisfied.”
“When I call GVT for anything I’m met with a very helpful and cheery attitude from the office manager, who seems willing to figure out whatever I need!! Thanks!! ?”
“Great work overall, they had some guys over before I even knew it, could barely tell they were there and they got it done quickly. Strong recommendation from me.”
“Figuring out the system in place took some of my time, but won't in the future. Make an appointment!
Michelle gave me all the help i needed to make informed decisions. She was wonderful. And I don't believe she is an outlier there. Not bad at all Spectrum!”
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“Dave the manager is awesome! He Spent a few hours going the extra mile to make sure I got what I needed phone number transferred and a new line with multiple difficulties he made sure I got what I needed
Definitely recommend”