REI is a highly regarded outdoor retail store known for its quality gear and exceptional customer service. The staff is described as knowledgeable, friendly, and genuinely invested in helping customers find the right products for their outdoor adventures. Reviewers highlight experiences with employees like Erin, Emery, and Ian, who provided assistance with cycling gear, baby hiking carriers, and kayak racks, respectively. Customers appreciate the thorough explanations and recommendations, which often lead to purchases even when they initially had no intention to buy. The store is praised for its commitment to customer satisfaction, offering a 100% satisfaction guarantee on its products, including its own line of award-winning gear and clothing. Many customers express their loyalty to REI, noting that it is often their first stop when seeking outdoor equipment. Overall, REI is celebrated for fostering a welcoming atmosphere for both newcomers and seasoned outdoor enthusiasts.
Jesus was very helpful today, took the time to sort me out with headlamps after two other people brushed me off. A credit to REI for sure.
May 2026
This is the best REI. The staff I’ve interacted with have always been awesome. Today Josh helped me schlep a cargo box onto the top of my truck which was super helpful.
May 2026
Always a good experience but my visit yesterday was the best. Very kind and helpful employees. I was there to buy new trail running shoes and the person I worked with was very knowledgeable and got me into an amazing shoe.
