The Verizon store in Grand Junction is noted for its great sales staff who are not pushy and for providing amazing, patient, and professional service. Employees frequently go above and beyond, helping with phone issues like a black screen from settings or resolving billing problems, often saving customers money. The team is described as extremely helpful, friendly, and dedicated to creating a good experience. Customers praise the store's new look and highlight that it is the best in the area for its service, professionalism, and handling of account and phone issues correctly. The store offers mobile, 5G home internet, and business services, with options for in-store appointments, online orders, and pick-up.