U-Haul Moving & Storage of Highlands Ranch offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers appreciate the friendly and knowledgeable staff who provide helpful service and make renting easier. Many reviews highlight the excellent customer service, with staff going above and beyond to assist, even in difficult situations. For example, one customer praised the staff for their kindness and professionalism, expressing their intention to continue doing business there for years. However, some reviews mention concerns about hidden fees, especially when dropping off vehicles after hours, with no clear way to discuss or clarify charges. There was also a negative experience at a different location called Dry Creek, where a customer encountered rude staff and unprofessional behavior. Fortunately, at the Highlands Ranch location, staff like Stephanie demonstrated professionalism and resolved issues promptly, earning high praise. Overall, the business is known for fair pricing, helpful staff, and a positive environment, with some isolated incidents of poor service. Customers value the helpfulness of the staff and the variety of moving options, making U-Haul a convenient choice for local and long-distance moves.
Special shout out to Amber from the front office who also came out and helped me do propane super super great people always look forward to coming back to the store
February 2026
Julian, one of the employees and front desk workers, is the man! So kind and helpful. Made my time easy and enjoyable. Thank you U-Haul, you guys are doing a great job!
December 2025
A great experience. The staff was professional, friendly, and made sure everything was handled smoothly. The location was also very clean and well kept. I’ll definitely be coming back and recommending this place to others!
