U-Haul Moving & Storage of Highlands Ranch offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers appreciate the friendly and knowledgeable staff who provide helpful service and make renting easier. Many reviews highlight the excellent customer service, with staff going above and beyond to assist, even in difficult situations. For example, one customer praised the staff for their kindness and professionalism, expressing their intention to continue doing business there for years. However, some reviews mention concerns about hidden fees, especially when dropping off vehicles after hours, with no clear way to discuss or clarify charges. There was also a negative experience at a different location called Dry Creek, where a customer encountered rude staff and unprofessional behavior. Fortunately, at the Highlands Ranch location, staff like Stephanie demonstrated professionalism and resolved issues promptly, earning high praise. Overall, the business is known for fair pricing, helpful staff, and a positive environment, with some isolated incidents of poor service. Customers value the helpfulness of the staff and the variety of moving options, making U-Haul a convenient choice for local and long-distance moves.
Fast, friendly service I'll tell you whut. Don't let a little road work get between you and Sweet Lady Propane!
June 2026
Was in and out super fast dropping off trailer. Lady saw me driving in confused on where to go and ran up to help me right away. No complaints at all.
May 2026
I had a few simple misunderstandings I wasnt sure how to handle. So I waited for the morning to return the truck so I could speak with staff members. Ryan and Cassandra took care of me with a smile on their faces and said they would take care of me. Thanks guys! Helping my grandmother move was less of a headache thanks... read full comment
