Trailer Hitches at U-Haul provides hitch installation and truck rental services. Reviews note the experience can be quick and painless with good communication, resulting in a reliable hitch installation. Some customers feel the facility can be understaffed and the large-scale operation seems poorly organized at times. However, the individuals working there are consistently highlighted as fantastic, professional, and providing top-notch customer service. Employees are described as very friendly, very caring, and helpful, even staying late to complete work or helping to cheer up a customer after a difficult time. They offer clear guidance for resolving issues. While experiences at other locations can be terrible, many customers report having used this location many times and never having a problem, citing easy and pleasant experiences.
Quick and painless, good communication from all Uhaul employees through the duration of the process. Best part about it all; I have a hitch on my car, and it hasn't fallen off!
December 2023
great service and timely. explained the situation to me.
September 2022
I feel bad for how understaffed the facility is and how poorly organize such a large scale operation seems to be. However the individuals that we dealt with were fantastic. Even the angry ones that they counter who are furious that their co-workers hadn't shown up.
