Hertz Car Rental - Lakewood - West Colfax Avenue

Car Rental
Hours: Hertz Car Rental - Lakewood - West Colfax Avenue offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks. Customers can book online or through the free Hertz app. The location provides exceptional service, with staff described as fast, friendly, and helpful. Despite being understaffed, the team manages to run a professional and effective business, providing great experiences for customers. Employees like Abigail, Blake, and Rafat have been praised for their outstanding customer service and going above and beyond to assist renters. However, the location has faced some challenges, such as being closed on weekends, which caused issues for one customer trying to return a vehicle. While this was frustrating, the staff worked to resolve the situation and reverse the additional rental fees. Another customer had a less than ideal experience, with their "upgraded" vehicle being smaller than expected and containing leftover items from previous renters. Despite this, the staff remained kind and apologetic, putting the customer at ease. Overall, Hertz Car Rental - Lakewood - West Colfax Avenue is praised for its wide selection of vehicles and exceptional customer service, even when facing staffing challenges.

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1. Lakewood, Colorado