NAPA Auto Parts in the Lakewood area is highly regarded for its quality service and wide selection of auto parts. Customers appreciate the helpful and friendly staff, who are often experienced and knowledgeable about car, truck, farm, and marine vehicle needs. Many reviews highlight the store's quick and efficient service, whether shopping in-store, ordering online for pickup, or using delivery options. The store offers convenient options like curbside pickup, making it easy for customers to get the parts they need safely and quickly. Customers frequently mention positive experiences, such as staff promptly reprinting receipts and assisting with returns, which demonstrates good customer service. Many customers have had successful experiences with staff helping them find the right parts, even when they needed to order from other stores, which usually arrived quickly. One customer shared a memorable experience where staff went out of their way to ensure they received the correct part and felt valued. While most staff are experienced, some reviews mention less helpful interactions, such as a younger employee lacking strength or common sense, which affected the service quality. Overall, NAPA Auto Parts is known for its reliable service, knowledgeable staff, and commitment to providing quality auto parts efficiently.
Thank you for the outstanding service this morning. I was treated nicely and educated on what I was looking for.
June 2026
Kent was absolutely a stone cold professional today! This guy deserves a huge raise or a promotion. Or he belongs at a dealer! Been a master tech for 20 years. And this guy is at the top of parts guys! Much respect! 🫡
April 2026
Items ready really quickly. Prompt and easy pickup process. Great Adaptive One brake pads, my noise and vibration is all gone!
