FirstBank is highly praised for its outstanding customer service, with many long-time customers expressing gratitude for the staff's dedication and support. Reviewers highlight the exceptional assistance provided by employees like Lindsay and Hong Nguyen, who are noted for their patience, responsiveness, and kindness. Their efforts have made significant positive impacts, such as protecting clients from potential scams and helping with important legal matters. However, some customers also mention frustrations with the bank's online services, indicating that they could be improved. Overall, FirstBank is recognized for its commitment to customer care and community support.
Lindsay was awesome and super patient with my parents and myself notorizing power of attorney documents. The people are the reason we have been customers since the 1970s!
September 2024
?Sold!!?Hong Nguyen is just outstanding Lender! She is very responsive, respectful and just kind. She made sure my client and I are well informed about the transition. She goes above and beyond. She smiles, she calls, she remembers our names. I am very thankful to hong and highly recommend her.
November 2023
Like a lot of big banks they offer less services in person pushing online banking. However my experience with US Bank online banking is mediocre. Bill Pay is intermittent in availability although we live in an area where Internet is intermittent and slow.
