NOT Samsung Certified. Sent me to Aurora Best Buy, made an appt and Geek Squad didn't even show up to MY appt. Little hard to 'rate your experience' when you didn't have one. They sent me to U BreakiFix just down the street. Save your time and go give them your business instead.
May 2023
Purchased a set of Beats Studios 3 and headphones broke after the second time using them. Best Buy won't exchange the units.
September 2022
Nothing has changed with this CRAP company in 20 years. I made the mistake of going back to make a purchase after 20 years. It's still the same run around, bait and switch, and s*** customer service as 20 years ago. Turn and run from these assholes!!!!!!!!!!!!!!