Best Buy offers a mixed shopping experience, with some customers praising the pleasant and helpful staff while others express frustration with unhelpful employees. Many appreciate the efficient ordering and pick-up process, noting that staff members went above and beyond to assist. There are positive mentions of specific employees like Sean and Alexander, who provided excellent service and support. However, some customers feel that the staff's technical knowledge could be improved, particularly regarding product information. While shoppers have found good deals, such as on appliances during Black Friday, there are concerns about inventory availability. Overall, Best Buy has the potential for great service but could benefit from ensuring all employees are knowledgeable and ready to assist customers effectively.
Good customer service but the item i purchased wasn't what I needed. Not their fault.
February 2025
Great store. Staff are helpful and if they don’t know the answer to something they will find somebody who does.
February 2025
The staff was unhelpful and unknowledgeable when asked questions about the televisions. I was told to look online, so I did and purchased there. It would be nice to have technically savvy employees, not just salespeople.
