Quick Lane at Mike Maroone Ford Longmont is a reliable and customer-focused automotive service center. Customers have praised the exceptional service they have received, particularly from the dedicated staff members. Josh Anderson, the service writer, has been commended for his top-notch communication, attention to detail, and diligent efforts to get customers' vehicles back on the road. Julio Martinez, another service advisor, has also received high praise for his amazing customer service skills, responsiveness, and ability to resolve issues efficiently. The service center has handled various automotive problems, from major mechanical failures to stolen vehicles, with professionalism and care. Customers have appreciated the warranty coverage on parts and the thorough inspection and repair work performed by the technicians. While some customers have experienced delays or incorrect parts deliveries, the service center has made efforts to address these issues and provide a satisfactory resolution. The general manager and service manager have also been recognized as "saving graces" of the establishment, with their excellent customer service and willingness to go the extra mile for their clients. Overall, Quick Lane at Mike Maroone Ford Longmont has earned a reputation for its exceptional customer service, skilled technicians, and commitment to resolving customers' automotive concerns in a timely and efficient manner.
A/c in my 2013 Escape died on a 100 degree day. My very amiable service coordinator was Erik Wolken. He was very professional and responsive and did what I asked, keeping me apprised of the progress by phone. I highly recommend this Ford Service Center and Erik Wolken
November 2022
Changed oil and cleaned exterior. Were not pushy about recommended maintenance. Visit did take a long time 1.75hrs and nobody was clear when i asked how long it would take when asked beforehand.
October 2022
Purchased out fourth car from Steve Formby at Mike Maroone Ford in Longmont! I would highly recommend getting in contact with him for your next vehicle purchase! He made a very hassle free experience for us from start to finish!
